Fact sheets provided by the Alzheimer's Society
The Alzheimer's Society have produced a range of useful Fact Sheets designed to support and inform anyone affected by dementia.
'Quality Matters' Fact sheets provided by The Department of Health
The Department of Health and the Care Quality Commission have launched 'Quality Matters' an initiative which aims to improve the quality of adult social care across the UK.
Quick Guides - an easy way to access key information from NICE on social care topics
These easy guides provide a quick and easy way to access key information from NICE on social care topics.
Lesbian, gay, bisexual, trans, queer, questioning, intersex + (LGBTQI+) and disabled people
Written from the viewpoint of LGBTQI+ Disabled People, this external Information is aimed at LGBTQI+ Disabled People who are or wish to be in charge of their social care support.
It will be also useful for LGBTQI+ Disabled People who have PAs or support workers who work for them.
Peterborough Care and Support Services Directory
You can find lots of useful informaton about social care in Peterborough, as well as listings of all care homes, nursing homes and home care providers in the area in the Care and Support Services Directory produced for us by Care Choices.
To obtain a hard copy of the Peterborough Care and Support Services Directory please contact the Adult Early Help Team at Peterborough City Council on 01733 747474.
Alternatively, you can view the Browsealoud compatible version.
How to make a complaint or a comment
If you want to make a formal complaint, you may contact our complaints team. You can do this in person, by phone or in writing. This must done within 12 months of the incident occurring or the date when you became aware of it. You can find out more information on the Complaints page on the council website.
'Advocacy' means having someone to speak on your behalf. It means having someone to help you express your views and wishes, secure your rights and represent your interests. It helps anyone with a physical or learning disability, mental health needs or older people to make choices and decisions about their own health and social care.
In Peterborough all commissioned statutory and non-statutory advocacy services are delivered by a new partnership of specialist advocacy organisations and co-ordinated through one central team. The service is called Total Voice and brings together advocates from VoiceAbility, Cambridgeshire Deaf Association and NYAS.
A social worker will ensure you can access a specialist advocate as this is required under the Mental Health Act or in relation to mental capacity.
Types of advocacy available:
- self advocacy - helping people speak up for themselves
- citizen advocacy - matches people with volunteer partners in their local community
- formal, professional or crisis advocacy - paid advocates focus on a task over a specific period of time
- family and friend advocacy - happens on a daily basis by family members or support workers
- legal advocates – lawyers or advice workers with specialist knowledge and training who represent people in courts, tribunals or complaint processes
- best interests (non-instructed) advocacy - a person representing what he or she feels a person's wishes would be, if they were able to express them. Some mental health advocates are trained to do 'best interests' work for people with dementia
- circle of support - a group of friends and a facilitator work together to ensure a person in need of support has a good and full life.
Each local authority with responsibility for providing adult social care services is required to conduct an annual survey of their service users. The results from the survey conducted in February 2017 are available on this page.
This year Peterborough City Council has had very high customer satisfaction ratings, exceeding the averages across England. Additionally, this year a special question was added into the survey to find out why people might not feel safe. This has been measured across the East of England and the result are shown in the report below. The report shows that the main reason people do not feel safe is fear of falling, both in the home and whilst out and about.