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Information and Advice

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Information and Advice

Peterborough City Council is committed to developing and providing good quality information and advice for existing and future users of our services and their carers and families.  You can find lots of useful information here on the Peterborough Information Network.

We will ensure that information about the help and support that is available from the council and partner agencies such as NHS services and other providers is easily and widely accessible.  This information will enable you to make informed choices about care and support.

Peterborough City Council Adult Social Care Factsheets

Sample Fact Sheet

General Information about Adult Social Care

Visit this page to view Fact Sheets on the following topics:

  • Care Act 2014
  • Your Care and Support Assessment
  • Reablement
  • Getting Independent advice and support
  • Keeping Yourself Safe
  • Data Protection
  • If we cannot contact you
  • How to make a compliment, comment or complaint about Adult Social Care

Help at Home and Preventative Support (Adults)

Visit this page to view Fact Sheets on the following topics:

  • Care and Support Plans
  • Help Around the Home
  • Equipment and Adaptations
  • Preventing Hospital Admission
  • Getting Out and About
  • Older People's Day Service
  • Personal Assistants
  • Care and Repair
  • Hospital Discharge and Continuing Health Care

Money Management

Visit this page to view Fact Sheets on the following topics:

  • Paying for Care at Home
  • Money Management Help
  • Personal Budgets and Direct Payments
  • Paying for Care in a Care Home

Housing and Future Planning

Visit this page to view Fact Sheets on the following topics:

  • Getting into Work
  • Preparing for Retirement
  • Moving to or from another area
  • Sheltered and Extracare housing
  • Choosing a Care Home

Information for Carers

Visit this page to view Fact Sheets on the following topics:

  • Being a Carer
  • Breaks for Carers
  • Carers Assessment and Eligibility
  • Financial Information for Carers
  • Carers Rights

Assistive Technology Fact Sheets

Visit this page to view Fact Sheets on the following topics:

  • Flood Detector
  • Carbon Monoxide Detector
  • Falls Detector
  • Bogus Caller Panic Button
  • Care Assist Pager
  • Passive Infrared Motion Sensor
  • Passive Infrared Light Sensor
  • Fob and Pager
  • Day Clock
  • Calendar Clock

Dementia Fact Sheets

Visit this page to view Fact Sheets on the following topics:

Fact Sheets produced by other organisations

Fact sheets provided by the Alzheimer's Society

The Alzheimer's Society have produced a range of useful Fact Sheets designed to support and inform anyone affected by dementia.

'Quality Matters' Fact sheets provided by The Department of Health

The Department of Health and the Care Quality Commission have launched 'Quality Matters' an initiative which aims to improve the quality of adult social care across the UK.   

Quick Guides - an easy way to access key information from NICE on social care topics

These easy guides provide a quick and easy way to access key information from NICE on social care topics. 

Age UK information guides and factsheets

These information guides are short and easy to digest, giving an overview of the relevant topic. Factsheets are longer with more detail, for those who want more information

Independent Age advice guides, factsheets and leaflets

These free guides and factsheets are full of information to help you boost your income, find the care you need, remain independent, choose the right place to live, stay connected with others, and more. They are aimed at people who live in England.

Lesbian, gay, bisexual, trans, queer, questioning, intersex + (LGBTQI+) and disabled people

Written from the viewpoint of LGBTQI+ Disabled People, this external Information is aimed at LGBTQI+ Disabled People who are or wish to be in charge of their social care support.

It will be also useful for LGBTQI+ Disabled People who have PAs or support workers who work for them.

Complaints information

Complaints Leaflets produced by CQC and the Local Government and Social Care Ombudsman.

Peterborough Care and Support Services Directory

Front page of the Peterborough Care and Support Services Directory

Peterborough Care and Support Services Directory

You can find lots of useful informaton about social care in Peterborough, as well as listings of all care homes, nursing homes and home care providers in the area in the Care and Support Services Directory produced for us by Care Choices

To obtain a hard copy of the Peterborough Care and Support Services Directory please contact the Adult Early Help Team at Peterborough City Council on 01733 747474.

Alternatively, you can view the Browsealoud compatible version.

Advocacy

Advocacy image

'Advocacy' means having someone to speak on your behalf. It means having someone to help you express your views and wishes, secure your rights and represent your interests. It helps anyone with a physical or learning disability, mental health needs or older people to make choices and decisions about their own health and social care.

In Peterborough all commissioned statutory and non-statutory advocacy services are delivered by a new partnership of specialist advocacy organisations and co-ordinated through one central team.  The service is called Total Voice and brings together advocates from VoiceAbility, Cambridgeshire Deaf Association and NYAS.  

A social worker will ensure you can access a specialist advocate as this is required under the Mental Health Act or in relation to mental capacity.    

Types of advocacy available:

  • self advocacy - helping people speak up for themselves 
  • citizen advocacy - matches people with volunteer partners in their local community
  • formal, professional or crisis advocacy - paid advocates focus on a task over a specific period of time
  • family and friend advocacy - happens on a daily basis by family members or support workers
  • legal advocates – lawyers or advice workers with specialist knowledge and training who represent people in courts, tribunals or complaint processes
  • best interests (non-instructed) advocacy - a person representing what he or she feels a person's wishes would be, if they were able to express them. Some mental health advocates are trained to do 'best interests' work for people with dementia
  • circle of support - a group of friends and a facilitator work together to ensure a person in need of support has a good and full life.

Adult Social Care Customer Surveys

Report on reasons people don't feel safe

Each local authority with responsibility for providing adult social care services is required to conduct an annual survey of their service users. 

This year Peterborough City Council has had very high customer satisfaction ratings, exceeding the averages across England. Additionally, this year a special question was added into the survey to find out why people might not feel safe. This has been measured across the East of England and the result are shown in the report. The report  also shows that the main reason people do not feel safe is fear of falling, both in the home and whilst out and about.

Making a complaint about Adult Social Care

Two ladies at a desk

How to make a complaint or a comment

If you want to make a formal complaint, you may contact our complaints team. You can do this in person, by phone or in writing. This must done within 12 months of the incident occurring or the date when you became aware of it.  You can find out more information on the Adult Social Care compliments, comments and complaints page.

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