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Information and Advice (Adults)

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Information and Advice

Peterborough City Council is committed to developing and providing good quality information and advice for existing and future users of our services and their carers and families.  You can find lots of useful information here on the Peterborough Information Network.

We will ensure that information about the help and support that is available from the council and partner agencies such as NHS services and other providers is easily and widely accessible.  This information will enable you to make informed choices about care and support.

Information on COVID-19 support can be found on the Adults Information Service COVID-19 page.  Local support groups can be found by searching on 'COVID-19'.

Peterborough City Council Adult Social Care Factsheets

fact sheet front cover

Information to keep you independent, safe and well

Visit this page to view Fact Sheets on the following topics:

  • Home Services Delivery Team
  • Reablement
  • Information and Advice (Adults)
  • Older People's Day Services
  • How to make a compliment, comment or complaint about Adult Social Care

Carers

Visit the Carers page to view a leaflet about Supporting Carers

Money Management

Visit this page to view Fact Sheets on the following topics:

  • Paying for care
  • Paying for care at home
  • Personal budgets and direct payments
  • Paying for Care in a Care Home
  • Paying for your own care and support when you leave hospital

Welfare Benefits

Visit this page to view Fact Sheets on the following topics:

  • Attendance allowance - April 2020
  • Benefit cap - April 2020
  • Benefits for carers - April 2020
  • How benefits are affected by moving into a care home – adults over 18 - April 2020
  • Disability Living Allowance – April 2020
  • Disability Living Allowance - hospital residential care for children - April 2020
  • How periods in hospital can affect Social Security benefits – April 2020
  • Income Support for long term sick & disabled people - April 2020
  • Pension Credit – April 2020
  • Personal Independence Payment – April 2020
  • Personal Independence Payment – descriptors and scores – April 2020
  • Universal Credit - April 2020

Fact Sheets produced by other organisations

Checking facts in a document

Fact sheets provided by the Alzheimer's Society

The Alzheimer's Society have produced a range of useful Fact Sheets designed to support and inform anyone affected by dementia.

'Quality Matters' Fact sheets provided by The Department of Health

The Department of Health and the Care Quality Commission have launched 'Quality Matters' an initiative which aims to improve the quality of adult social care across the UK.   

Quick Guides - an easy way to access key information from NICE on social care topics

These easy guides provide a quick and easy way to access key information from NICE on social care topics. 

Age UK information guides and factsheets

These information guides are short and easy to digest, giving an overview of the relevant topic. Factsheets are longer with more detail, for those who want more information

Independent Age advice guides, factsheets and leaflets

These free guides and factsheets are full of information to help you boost your income, find the care you need, remain independent, choose the right place to live, stay connected with others, and more. They are aimed at people who live in England.

Lesbian, gay, bisexual, trans, queer, questioning, intersex + (LGBTQI+) and disabled people

Written from the viewpoint of LGBTQI+ Disabled People, this external Information is aimed at LGBTQI+ Disabled People who are or wish to be in charge of their social care support.

It will be also useful for LGBTQI+ Disabled People who have PAs or support workers who work for them.

Complaints information

Complaints Leaflets produced by CQC and the Local Government and Social Care Ombudsman.

Useful documents provided by the Cambridgeshire and Peterborough Safeguarding Adults Board

Guide to Independent Living in Peterborough

Guide to Independent Living front page

Guide to Independent Living in Peterborough 

You can find lots of useful information about how to stay independent, safe and well and live a fulfilled life in our new Guide to Independent Living.  Formerly the Peterborough Care and Support Directory, the Guide produced for us by Care Choices, includes information on:

  • Getting out and about
  • Keeping healthy and well
  • Staying independent at home
  • Coming home from hospital
  • Looking after someone
  • Housing
  • End of life care
  • Paying for your care
  • Safeguarding adults
  • Choosing care and support

To obtain a hard copy of the Guide to Independent Living in Peterborough, please contact the Adult Early Help Team at Peterborough City Council on 01733 747474.

Improving health and wellbeing in Cambridgeshire and Peterborough

photo for the document Improving health and
wellbeing in Cambridgeshire
and Peterborough

A resources pack for the local health and care system July 2019

This Resources Pack has been commissioned by Age UK on behalf of the VCSE Health and Wellbeing Alliance and Healthwatch following the January 2019 publication of the NHS Long Term Plan.

The Pack brings together a range of information and data to build a shared understanding about the local population and the communities in which they live, the wider local context affecting health and wellbeing, and specific aspects related to the delivery of local health and care services.

While it is framed within the context of the NHS Long Term Plan the intended audience for this pack is broader than the NHS. We hope this pack will be useful to all those working with people with health or care needs in the Cambridgeshire and Peterborough area. We would like to encourage you to share this Resources Pack with anyone you think might find it useful – whether they are an

  • NHS or other public sector manager or commissioner,
  • health and social care professional or clinician,
  • social worker,
  • charity,
  • social enterprise,
  • business,
  • special interest or community group,
  • carer,
  • family,
  • friend,
  • neighbour or
  • colleague.

Advocacy

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'Advocacy' means having someone to speak on your behalf. It means having someone to help you express your views and wishes, secure your rights and represent your interests. It helps anyone with a physical or learning disability, mental health needs or older people to make choices and decisions about their own health and social care.

In Peterborough all commissioned statutory and non-statutory advocacy services are delivered by a new partnership of specialist advocacy organisations and co-ordinated through one central team.  The service is called VoiceAbility and brings together advocates from VoiceAbility, Cambridgeshire Deaf Association and NYAS.  

A social worker will ensure you can access a specialist advocate as this is required under the Mental Health Act or in relation to mental capacity.    

Types of advocacy available:

  • self advocacy - helping people speak up for themselves 
  • citizen advocacy - matches people with volunteer partners in their local community
  • formal, professional or crisis advocacy - paid advocates focus on a task over a specific period of time
  • family and friend advocacy - happens on a daily basis by family members or support workers
  • legal advocates – lawyers or advice workers with specialist knowledge and training who represent people in courts, tribunals or complaint processes
  • best interests (non-instructed) advocacy - a person representing what he or she feels a person's wishes would be, if they were able to express them. Some mental health advocates are trained to do 'best interests' work for people with dementia
  • circle of support - a group of friends and a facilitator work together to ensure a person in need of support has a good and full life.

Adult Social Care Customer Surveys

Lady reading public information

Each local authority with responsibility for providing adult social care services is required to conduct an annual survey of their service users. 

You can find out more on our Adult Social Care Customer Surveys page.

Making a complaint about Adult Social Care

Two ladies reading a booklet

How to make a complaint or a comment

If you want to make a formal complaint, you may contact our complaints team. You can do this in person, by phone or in writing. This must done within 12 months of the incident occurring or the date when you became aware of it.  You can find out more information on the Adult Social Care compliments, comments and complaints page.

You said we did

you said we did text image

We have been developing the Adults pages on the Peterborough Information Network (PIN) website following the feedback received from service users, carers and professionals. Here are some of the changes we have made over the last few months.  If we have not made the changes requested, we have tried to explain why.

You can find out more on our You Said, We Did page.

Adult Social Care Local Account

The purpose of the Local Account is to provide information on Adult Social Care. This includes where we are doing things well, where we think we can improve, and how we are planning for the opportunities and challenges ahead.  ‚Äč

Find out more on our Local Account page.

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