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Getting Out and About (Adults)

Man with painting

Getting out and about

We all want to have fun, enjoy our hobbies, follow our interests, relax with friends or go out for a day trip.  On these pages you will find useful information about travelling safely, disability related discounts and things to do locally and nationally.

There is legislation that requires all new buildings, including dwellings, together with alterations and extensions to have disabled access.

Leisure and Activities

Ladies bowling

Physical activity and exercise can help you stay healthy, energetic, and independent as you get older.  Many adults aged 65 and over spend, on average, 10 hours or more each day sitting or lying down, making them the most sedentary age group.

There are a range of activities listed on these pages, from gentle exercise to days out and arts and crafts.  You can search through activities on the list of categories.

You can also find lots of interesting events on the Visit Peterborough website.

Shopping and Errands

Man shopping for food

You may find it difficult to get out and about due to disability, frailty or illness. If you feel you have this difficulty, you might wish to consider some of the following options:

  • you could ask friends or relatives for help

  • try shopping online and have your groceries delivered to your home

  • there are care providers that can help with shopping which can be found on the categories list

  • Shopmobility is available at Queensgate shopping centre.

Assisted Shopping Service

Sainsburys offer a useful Assisted Shopping Service. The service, available to customers in all stores at any time, provides assistance to those who find shopping difficult, from help with pushing a customer’s trolley to packing their bags and taking it to the car.

They also have an app with the not-for-profit organisation - fuelService - to enable drivers to pre-book assistance when refuelling their cars at over 300 of their petrol stations. You can find out more about FuelService here:

They have also recently adapted all supermarket accessible toilets to be both stoma and dementia friendly.  You can find more information here. 


Disabled toilets/changing places

Woman in wheelchair coming through a door

There are various disabled toilets across the city centre. Their locations are listed below:

  • Car Haven car park, Bishop's Road, PE1 1YX
  • Peterborough Railway, Station Approach, PE1 1QL
  • Queensgate Shopping Centre, Peterborough, PE1 1NT
  • Rivergate Shopping Centre, Viersen Platz, PE1 1EL
  • St Peters Arcade, Bridge Street, PE1 1HG
  • Northminster car park, Northminster, PE1 1AY

Find a Changing Places toilet quickly and easily!

When you are in the website you can type in the city, town, village, street or postcode, then press the find button to search for a Changing Places toilet close to that location. When your map appears please select and click on any of the pins to display a photograph and full details of all the facilities provided within that unit.

Radar National Key Scheme - offers disabled people independent access to locked public toilets across the country. Around 10,000 toilets are fitted with National Key Scheme (NKS) locks and can now be found in locations such as shopping centres, pubs, bus and train stations and many more. Radar keys can only be purchased with proof of disability in order to prevent them from being misused or left in an unsuitable manner.

Radar Keys are available to purchase from the Visitor Information Centre Monday to Saturday, 9.30am - 5pm. Proof of disability will be required.


Disability Related Discounts

Disability leisure discounts logo

Many sports and leisure activities offer discounts to older people or people with disabilities.  For example, some theatres offer discounted tickets for disabled people. Some also reserve seats for wheelchair users and allow carers in for free.  Check with the theatre when you’re booking tickets to find out what they offer.

The National Trust give free entry to companions or carers of disabled visitors. The disabled visitor pays the normal admission fee or membership.  To save having to ask for free entry at a National Trust property, you can apply for an ‘Access for All Admit One Card’ in advance.

A copy of your award letter from the Department for Work and Pensions showing that you are eligible for disability benefits is normally accepted as proof that you’re disabled if you are ever asked.  Alternatively you could show a copy of your Blue Badge or your disabled bus pass.

Bus information

Stagecoach Bus

Stagecoach produce Journey Assistance Cards for you to use if you need a bit more
help when using the bus. They make it easier for you to let their bus drivers know
what extra help you need. You can use your cards any time of the day, seven days
a week, on any of their bus services.

You can apply for Journey Assistance Cards if you have limited vision or hearing, difficulty in communication, special educational needs or if English is not your
first language.  Or maybe you just need extra time or help to find a seat.

Types of Journey Assistance Cards

Their Journey Assistance Cards have been developed with their trade body, the Confederation of Passenger Transport (CPT).

The cards available are:

  • please be patient, I am deaf
  • please be patient, I am visually impaired
  • please be patient, I have difficulty speaking
  • please be patient, I am hard of hearing
  • please speak slowly and face me to help me hear better
  • please scan my pass for me
  • please count my change for me

Train information


National Rail Enquiries provide information on support that is available.

Access information for our local train companies can be found below:

Great Northern

London North Eastern Railway (LNER)

Cross Country

You can also apply for a senior railcard or a disabled persons railcard for reduced rates train travel.


Driving and parking

Disabled parking space

You may be eligible for the Motability Scheme which can provide disabled people with safe, reliable and affordable cars, powered wheelchairs or scooters. You can find more information on the Motability website.

Peterborough City Council operates a Blue Badge Scheme which allows people with disabilities to park in designated parking zones. For more information or to apply, please visit the council’s Blue Badge Parking webpage.

You can contact the Royal Voluntary Service Volunteer Driver scheme who have volunteers who help you stay independent and involved with your community


How to apply for a blue badge for a person with dementia

You can now apply online for a blue badge. This article written by the Alzheimer's Society explains the criteria for people with dementia and how to fill out an application for yourself or someone you care for.

Need assistance fuelling your car?

Sainsbury's petrol station colleagues are happy to help disabled or older customers fill up with fuel on the forecourt when needed.

They are proud to be the first supermarket to enable their customers to request assistance via FuelService. FuelService is an app which can be downloaded to your phone, or you can call to ask for help when you arrive at the forecourt. Just look out for the FuelService stickers on the forecourt giving you the number.

To find out if this service is available in your local Sainsbury's petrol station, click here to use our Store Locator.

Learning to drive when you have a disability

Having a disability doesn’t necessarily mean that you can’t drive – there are various modifications that can be designed to help make your driving, or travelling experience as comfortable as possible, depending on your needs. If you have a disability and want to learn how to drive you might find this article useful.

If you are looking to start learning to drive, the disability driving nstructors website has an online register of specialist driving instructors for people with physical disabilities, special educational needs and those with hearing difficulties. The website also has advice on how to start to learn to drive, how to return to driving after an accident or illness and how to keep driving safely.who need advice about driving.

Disabled Go

AccessAble is a website where you can find detailed access information to thousands of venues across the UK and the Republic of Ireland: shops, pubs, restaurants, cinemas, theatres, railway stations, hotels, universities, hospitals and more. 

Designated Wheelchair Accessible Vehicles (Taxi)

The following vehicles are approved by the council (the Licensing Authority) to be licensed as Hackney Carriage Vehicles:

  • LTI
  • TX1
  • TX2
  • TX4
  • Metro Triple T
  • Mercedes-Benz Vito
  • Peugeot E7 SE and XS short wheelbase models.

Vehicles offered for Hackney Carriage are constructed in a way as to allow the carriage of disabled persons and will accommodate as a minimum a disabled person.

Hackney Vehicles can be accessed from the taxi ranks which can be viewed on the city centre map. Private hire companies also operate non designated wheelchair accessible vehicles. 

From 6 April 2017 drivers of taxis and private hire vehicles designated by the local licensing authority as being wheelchair accessible must comply with the requirements of Section 165 of the Equality Act 2010, unless they have been issued with an exemption certificate (see below).

You can read the statutory guidance on access for wheelchair users to taxis and private hire vehicles on the government website.

If you have any questions or for more information contact customer services

Exemptions for taxi drivers

The Equality Act allows for exemptions from the duties on medical grounds or if the driver's physical condition makes it impossible or unreasonably difficult for him or her to comply with these duties.

It is the responsibility of drivers who require an exemption to apply for one by contacting  for an application form to be sent to you.

When submitting your completed form, you will be required to provide evidence from your Medical Practitioner supporting your application and substantiating the medical reasons applicable to your request.

Based on the evidence provided we will determine if a you should be exempted from these duties. If approved, we will issue you with an Exemption Certificate, and an Exemption Notice to display prominently in the vehicle.

Your application will be determined by the Licensing Manager, and if successful you will be issued with the relevant Exemption Certificate and the Exemption Notice to display within the vehicle.

You can appeal to the magistrates' court within 28 days if we decide not to issue you with an Exemption Certificate.

Disability assistance at airports

Stansted airport

Advice for customers with physical disabilities

Requesting assistance

How to request special assistance if you're travelling from or into London Stansted Airport

Departing from London Stansted Airport

Information about your departure from the airport.

Assistance at security

If you need extra assistance while you're at the airport, we have a dedicated team to help you.

Facilities and services

Facilities and services available for those requiring assistance when travelling through the airport.

Arriving at the airport

Enjoying a smooth journey through the airport when you arrive back at London Stansted Airport.

Hidden disabilities

Supporting passengers who may have hidden or invisible disabilities.

Feedback and our Performance

We welcome your feedback about your experience of special assistance at the airport.

Travel and public transport

Options for travelling to the airport by public transport if you require assistance.

The Sunflower scheme - Support for passengers with invisible disabilities

London Stansted is pleased to be one of a number of UK Airports using the Sunflower scheme. By wearing our Airport Awareness Sunflower lanyard or floret, it will discreetly indicate to our staff that you have a hidden disability and would like additional support. Our staff have been specially trained to recognise these identifiers and act accordingly by providing you with extra help you may need during your journey through the terminal. To pick up a lanyard or floret at London Stansted Airport, please go to either our Information Desk located in the International Arrivals or the assistance desk in zone A. Alternatively, you can use your Sunflower lanyard obtained from one of the UK airports in the scheme. 

London Luton Airport

Advice for customers with physical disabilities

London Luton Airport is fully committed to ensuring that it's Persons od reduced mobility customers have the best possible experience when travelling.

We are working in partnership with The Disability Resource Centre Dunstable, The National Autism Society (Hertfordshire Branch), the RNIB, the Phoenix Group, Luton Dementia Action Alliance and independent disability advocates & travellers to help us do this.

Follow this link to find out all the information you need to know

Advice for customers with non-physical disabilities

In collaboration with the National Autistic Society, we’ve put together some advice to help you and your companions get around the airport.

Listen or