Contacting Adult Social Care
Adult Social Care supports adults of all ages, disabilities and backgrounds, who are not able to stay healthy and independent on their own.
Before seeking additional advice or contacting Social Services, it is helpful to think about the following questions:
- What has changed recently in your life?
- What it is that you cannot do now that you would like to be able to do in the future? How would this make your life different?
- What are you able to do well that you would like to continue to be able to do?
- What it is you would like support with?
Who could support you? How could you be supported?
Social Care input for someone else
If you are planning to contact Social Care on behalf of someone else then you will need to make sure that they are aware that you are planning to do so. If you are able to, it is helpful to have discussed the questions above with the individual before making contact.
What is an assessment
On contacting Adult Social Care yourself, or by being referred for example by your GP, it may be decided that you would benefit from an assessment.
An assessment will be offered where a more in-depth conversation is required to fully understand your needs and identify the best options to support you.
An assessment will be tailored to your needs and can be done in a number of ways, the most common types of assessment are:
Whether for yourself or on behalf of someone else, this is your starting point when contacting the Council. During an initial conversation will ask you a number of questions to understand:
- the goals you want to achieve,
- recognise your own strengths,
- your links to the community, family and friends around you,
- encourage you to make your own decision and informed choices.
This conversation will help to determine the best way to support you. You will be given advice on how to access support locally and how to prevent or reduce your care needs. If it is decided that you would qualify for support from the Council, you will be referred for the appropriate assessment.
Social Care assessment
During an initial conversation it might be decided that you would benefit from a Social Care Assessment. This is an in-depth assessment, carried out in your home, that will determine your care and support needs and whether you would be eligible for support from the Council. Anyone is entitled to ask us for this full Social Care Assessment.
When assessing your needs, we will consider what you can do for yourself and how together we can maximise your independence and wellbeing and support you to achieve the outcomes you want.
If we find that you meet the eligibility criteria threshold and have eligible needs, then we will work out a Support Plan with you. The Support Plan will also help to consider how you can make use of other support in your community such as voluntary organisations. If you are not eligible you will receive information, advice and tailored recommendations to help you.
When undertaking an Initial Conversation or Social Care assessment the conversation will be aiming to understand how well you are able to meet a Nationally Defined set of criteria; and the impact on your wellbeing where you are not able to meet them fully.
The nationally defined outcomes measure you ability to achieve the following, and the impact it is having on your wellbeing:
- Having a relationship with friends and family
- Using community facilities and services
- Engaging in education, work, training, or volunteering
- Caring responsibility for a child
- Being able to use your home safely
- Maintaining a habitable home environment
- Managing and maintaining your nutrition
- Maintaining personal hygiene
- Managing toileting needs
- Being appropriately clothed
How to contact Adult Social Care
Telephone: 01733 747474