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Caring for someone in Peterborough (Adults)

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A carer is someone who provides support to an adult family member or friend who could not live independently, or whose health would deteriorate without this help. 

You might not recognise yourself as a carer; instead you are mother, father, brother, sister, daughter, son, husband, wife, partner, friend and so on. You might help them to wash, dress, eat, to get to medical appointments, or keep them company when they feel lonely or anxious.

It is really important to look after yourself in order to be able to support another person. Lots of people in the UK are carers, you are not alone.  On this page you will find suggestions about how you can find support and services in your caring role.

Do you look after someone?

Our Do you look after someone? information sheet explains more about what a carer is and some of the support available.

Coronavirus - information for carers

If you're providing unpaid care for a family member or friend, we recognise that you might be worried about the effects of COVID-19 on both you and the person you're caring for.

We're keen to support you if you are providing unpaid care for family or friends who, due to illness, disability, a mental health problem or an addiction, cannot cope without your support. 

It is important to us that you get the help and support you need during these unprecedented times - for example, someone to help with your shopping or household chores, someone to talk to if things get too much, or how to manage if you or the person you're caring for develop COVID-19 symptoms.

If we can help in any way, please complete the 'I Need Help' form

Below are some useful links to information that can support you as a carer:

You can find more useful information on our dedicated COVID-19 page.

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Did you find the information that you needed on our website today?

When you have finished your visit to our website, please complete our Adult Services web feedback survey.

Are you a carer to a relative and require PPE?

If you are a carer to a relative and require PPE, you could be entitled to free PPE until the end of June 2021. 

All you need to do is send an email to and we will send you a quick order form to complete and return. 

You will be able to collect your PPE from one of our PPE Hubs in the County – these are based in

  • Peterborough 
  • Huntingdon
  • March
  • Cambridge (Trumpington) 

More details of these locations will be sent back to you following receipt of your order form.

Bi-monthly Lunch ad learn webinars


These webinars are provided by the NHS think carer initiative.

Held over a lunchtime, these lunch and learn webinars aim to bring together carers and professionals from across the country in an informal atmosphere to collaborate, learn, and drive the NHS Long Term Plan commitment to carers.

They will take place between 1:30pm to 2:30pm. (22 September 2021 is 3pm to 4pm)

other dates are:

  • 24th November 2021
  • 19th January 2022
  • 23rd March 2022
  • 24th May 2022
  • 20th July 2022
  • 21st September 2022
  • 23rd November 2022

To register for the webinars please email:

All Age Carers Service

As part of our commitment to carers, Cambridgeshire County Council and Peterborough City Council have recently commissioned a new all age carers service, which will start on 1 August 2020.

We are delighted to be able to work with our partners to provide vital services to carers to support them in their caring role. The new contract will be delivered by

Caring Together (adults)

Making Space (carers of adults with mental health needs) and

Centre 33 (young carers)

You can find further details about the overall service and the organisations delivering this service by viewing a pdf of the All age carers service leaflet

Caring Together

Caring Together logo

Caring Together

Caring Together is commissioned by Peterborough Council to provide advice, guidance and services to carers. It has recently changed name to 'Caring Together'

Workshops and carer breaks

Current restrictions due to coronavirus mean we are unable to offer the normal face-to-face workshops or trips for young carers, but we are busy planning trips and activities for young carers and young adult carers for Easter holidays and May half term in order to provide them with a much-needed break (with ideas ranging from bowling, to theme parks, to trampolining to visiting the Harry Potter studios).  

We also have a full programme of virtual workshops which continue to run on Zoom for young carers to sign up to.  

Workshops have included boxing and mindfulness, staying healthy with Clubbercise and yoga, mental health and wellbeing sessions, as well as arts and crafts, and comic art skills workshops as ways to help young carers to swich off from the stresses of home. 

Workshops we have planned for February include: 

·        Staying active through Dance 

·        Boxing and mindfulness 

·        Introduction to Makaton  

·        British Sign Language basics through song  

·        Make your own stressball. 

We have even got a couple of virtual escape rooms lined up (one for young carers and one for young adult carers aged 18+)  View a full list of the upcoming virtual activities and workshops planned for the coming months 

To find out more about any of our workshops, and to make sure you get the latest information about workshops, trips and other opportunities for young carers, contact us on 0345 241 0954, email or sign up to our mailing list 

Bursaries for young carers/young adult carers 

Over the past year, Caring Together have been able to provide over £20,000 in grants and bursaries to young carers and young adult carers across Cambridgeshire, Peterborough and Norfolk.

This has helped young carers to access home learning, have a break from their caring role, or to buy essentials in an emergency when things have gone wrong at home (e.g. the freezer has broken).

They are delighted that thanks to funding from BBC Children in Need and their own fundraising, they are in a position to support even more young carers and young adult carers over February and March to reduce the impact that the COVID-19 pandemic has on their health, wellbeing, and education or employment.  

Download information on how to apply

Download the application form   


Coronavirus (COVID-19)

At Caring Together we provide information and advice, run services in our local communities and campaign for carers’ rights, so that carers have choices.

How we are doing this at the moment has had to change but our purpose and commitment to carers and the people they look after remains the same.

In light of government requests around social distancing, we have taken the difficult decision that we need to cancel all our carers hubs, groups and clubs for the time being.

We will continue to offer support to carers, focusing mainly on those who will be most impacted by these changes with an increased use of phone support, and online information and advice.

We are continuing to take referrals at this time.

We have written to our care customers to reassure them that we have a contingency plan in place in relation to the spread of coronavirus. While we cannot predict what will happen over the next few weeks and months we recognise that they may be concerned about what will happen to their care should our staff be unable to work, and how we are going to support our staff to stay well. As with all staff illness or unavailability, we will endeavour to continue to deliver our care calls as planned but may, on occasion, offer a different care worker or care team member of staff to deliver the call.

We are assessing any office or care staff returning from annual leave before they return to their duties to establish if they should return to work. We and our staff are following the Public Health England guidance, which is on the government website and the NHS website at including about self-isolation. If self-isolation is necessary for any of our staff we will be paying them for this period of time.

We are closely monitoring and following all the updates from the government and relevant authorities that regulate and give guidance to care providers.

You can still contact us on 0345 241 0954 or

Please keep up to date on keeping yourself well by following the latest NHS advice at

Caring Together - Share your break time mugshot and give carers a break

Having a proper break is something lots of us can choose to do at some point in our day.

But for many people who care unpaid for a husband, wife, partner, mother, father, child, sibling or friend because of their illness, disability, a mental health problem or an addiction, having a proper break is simply not possible.

Carers range in age from as young as five years old up to the very elderly. They can be looking after loved ones for long stretches of time and be responsible for them 24/7.

Miriam Martin, chief executive of Caring Together said, “We all need and deserve a break. And we need your help to give carers a break, the break they need and deserve.

“That is why we are asking you to share your breaktime mugshot, donate £3 to Caring Together and nominate three of your friends, work colleagues or family so they can do the same and help to give carers a break.

“£3 is only the cost of buying a coffee, but these donations can add up to make a huge difference to carers.

“With your help carers of all ages and in varying situations can take breaks in all sorts of different ways. Helping them to have some time out and alleviate the stresses and strains they experience day to day in their caring role can improve their own health and wellbeing.

“Sharing your breaktime mugshot also shows carers that they are not alone. That people care about them, and that people want to help give carers a break.”

The type of break a carer needs depends on their personal situation. But they always appreciate it.

Rachel is nine and helps to look after her autistic sister. We provided her mum with a grant to buy toys to give her some time for herself during lockdown. Her mum said, “Thank you so much for Rachel’s grant!! She will adore these items and they will be well used and loved! These will be able to give her some alone time for her to enjoy her own thing and to have a break from everything and everyone and just relax.”

Sarah cares for her sister in law who has additional needs. She has struggled to keep in touch with friends during lockdown, so we helped her buy a tablet so she could join video calls. She said, “Thank you for letting me go to church on the computer, I loved seeing everyone and joining in with the service.”

You can see more at

How to share your breaktime mugshot and #GiveCarersABreak


1. Take a pic of you and your favourite mug

2. Post it on social media

· tag three of your family, friends or colleagues who deserve a break

· Say you’re donating £3 by texting C4CARERS to 70331

· Use the hashtag #GiveCarersABreak

· Tag in @CaringTogether on Twitter or Instagram.

If you are camera shy you can choose to stay out of the pic and simply make your mug the star of the show.

If you want to do more to #GiveCarersABreak, then we would love to hear from you. Email Nicky Newton on

The difference you make by helping us #GiveCarersABreak

Adult carers

Providing a regular break for an adult carer can be a vital part in sustaining their health and emotional wellbeing.

Having homecare provided once a week, to look after the carer’s loved one, means the carer can take a much-needed break. They may get a rare chance to leave their house to go to the shops or see a friend, or they may just need a chance to sleep, sit quietly in their own garden, read a book or have a quiet coffee.

Young carers and their families

Helping young carers have a mini-break from their responsibilities is very important. We can provide a break based on their own needs and interests.

We can help them to have a break to do an activity many of their friends may take for granted, for example:

· To go to a swimming pool or a gym once a week for a month.

· To be able to do a specific hobby such as playing a musical instrument or become a member of a or group.

· Often family outings are not possible for young carers and their families without the appropriate level of support. A proper funded carers break can make this happen.

Here are just a few examples of how your help adds up to make a difference:

· £50 means we can provide football kit so a young carer can take their place as a member of a Saturday morning junior football team.

· £100 pays for the equipment and materials they need to take up or continue a hobby

· £250 makes sure they can have a day out, with care worker support if needed, for a birthday or similar memorable occasion, for a young carer and their family.

The coronavirus pandemic

The coronavirus pandemic has made life even harder for carers with challenges around shielding, restrictions on going to the usual support groups and limitations on the ways family and friends can help.

This makes breaks even harder for carers to get, and even more important.

Carers Assessment

Two women laughing

As a carer, you are entitled to an assessment regardless of the amount or type of care you provide, your financial means or your level of need for support.  You can have an assessment whether or not the person you care for has already undertaken an individual needs assessment, regardless of the outcome.

To have a conversation around the role and support options for carers, contact:

Caring Together
Telephone: 0345 241 0954

Carers Eligibility

Man and woman smiling at each other

As a carer you may be eligible for support from the council, whether or not the adult you care for has eligible needs.


These three questions are used to work out whether you are eligible for carers support from the council:

  1. Do your needs arise because you are providing necessary care for an adult?
  2. Do these needs mean you are unable to achieve any of the tasks or 'outcomes' below?
  3. As a result of this, is there likely to be a significant impact on your wellbeing?

You must meet all three of the criteria stated above to be eligible.


We will look at whether you are unable to do any of the following tasks as a result of your caring duties;

  • carry out caring responsibilities for a child as well as the adult you are caring for
  • provide care to other people you are responsible for
  • maintain a habitable and safe home environment for yourself    
  • manage your own nutrition
  • maintain family or other personal relationships   
  • take part in work, training, education or volunteering   
  • make use of facilities or services in your local community
  • have free time for hobbies and relaxation

Emergency Support for Carers

Three people

What If? scheme has been extended to carers of all ages across Cambridgeshire and Peterborough

When you are a carer, knowing that if an emergency happens you already have a plan for how you will manage the situation can help to provide peace of mind and remove one of the many sources of stress.  Not only are we able to give advice on planning, if the person you look after is over 18 in Cambridgeshire or Peterborough you can register a 'What if? Plan' with us.

The What if? service operates 24-hours a day throughout the year.

It can provide urgent support to the person you care for, in the event of you being unable to care.

Please click here to find out more about emergency planning and the What if? Plan.


Financial Advice for Carers

Carers UK brochures

Carers Allowance

If you are 16 or over and spend at least 35 hours a week looking after someone with substantial caring needs, you may be entitled to a carers allowance. Further information can be accessed via carers allowance

Support with housing costs

Additionally, there could also be support with housing costs for you, or the person you care for, which could include extra help from energy suppliers, help with mortgage payments or council tax support. For more information visit Caring Together.

financial advice for carers

Carers UK has a wide range of useful financial advice for carers.

The Money Advice Service  provide advice about support available to carers and how to manage the money of someone you're caring for.

Family Carers Prescription

Health professional talking to a patient

Family carers of any age can approach their GP for a prescription that provides access to a specialist worker at Caring Together who will support you, offer information and advice and work with you to design a short break from your caring responsibilities.

Information can be found on Caring Together.

Young Carers

Woman in wheelchair with child

Young carers are children and young people under 18, whose lives are affected by caring for a member of their family. They may care for a relative who has a physical or learning disability, a long term illness, a terminal condition, mental ill health, or difficulties with drug or alcohol use.  

Most young carers look after one of their parents or care for a brother or sister. They do extra jobs in and around the home, such as cooking, cleaning, or helping someone to get dressed and move about. Young carers may feel good about the help that they give and be proud of the skills they have, however, caring may also impact on:

  • their attendance at school or college
  • completing homework and gaining qualifications
  • taking part in after school club, school trips or residential opportunities
  • enjoying time with friends or taking part in hobbies
  • their own mental health and emotional wellbeing.

Young people under 18 should not undertake inappropriate or excessive caring roles that have an impact on their development and wellbeing. So that we can effectively support young carers, we:

  • identify young carers at the earliest opportunity to ensure support services are developed for a whole family approach
  • support young carers to achieve their potential and have equal access as their peers to education, careers choices and broader opportunities
  • safeguard young carers from inappropriate and excessive caring responsibilities.

Young carers support

Centre 33 is a local organisation that has been commissioned by us to provide a range of support to help children and young people up to the age of 18 who are caring for a family member. 

You can find further details about the service Centre 33 are delivering by viewing a pdf of the All age carers service leaflet

Support for anyone caring for someone with a mental health condition aged 18 to 65

'Making Space' supports anyone who is caring for someone living with a mental health condition who is aged 18 to 65.

You can find further details about the serviceMaking Space are delivering by viewing a pdf of the All age carers service leaflet

Caring Together provides information, advice and support to anyone aged 18 or over who is caring for someone.

Know your rights - Support for young carers and young adult carers in England

There are different rights for young carers and young adult carers for them to get support depending on their age. In this guide you can find out about what rights you have and how to get more support

Know Your Rights - Support for Young Carers and Young Adult Carers in England

If you need to talk to someone about what options are available, Carers Direct advisers can give you information to help make decisions about your personal support needs and the needs of the person you are looking after. 


Carers at Work

Caring Together logo

Three million people (1 in 9 of the workforce) combine caring for a loved one with paid work.

However, the significant demands of caring mean that many are forced to give up work altogether, due to lack of rights, flexibility and high quality services at home. Carers need to be supported so they are able to juggle work and care and to enable them to return to work if they wish.  

Contact Caring Together for support for working carers.

Survey of Adult Carers

Every two years the Department of Health produces a national survey called ‘Caring for Others’ for Adult Social Care departments to send to people who are caring for someone who uses social care support services. On this page are the results of the 2018/19 survey.  You can find out more on our Adult Social Care Customer Surveys page.

North West Anglia NHS Foundation Trust Carers Information

North West Anglia NHS Foundation Trust logo

Peterborough City Hospital has signed a carers charter to demonstrate their commitment to working with carers.

Find out more on their webpage.

Caring for someone in Peterborough (Adults)

SCIE have created video-based resources to help people look after someone safely at home.  It may be particularly useful if you are supporting someone during the COVID-19 crisis. 

 Each section has a set of videos designed to give you and the person you care for practical and relevant information to support you day to day. 

Click here to go to the webpage with advice and videos about Caring safely at home.

The National Institute for Health and Care Excellence (NICE)

NICE have published a new quality standard aimed at improving the wellbeing of adults who provide unpaid care for people over 16 years old. Their key message is that unpaid carers should be offered advice and support.  You can read more in their article about this.

You can also read more about their guidline on their website page Supporting adult carers

Deafblind UK services for carers

If you care, Deafblind UK care

Deafblind UK know that caring can be difficult. If you’re aged 18 and above and care for someone who has sight and hearing loss, you can benefit from their range of free services to help you feel more like you!

Deafblind UK provide

  • A friendly, accessible helpline to answer any questions you and your family might have
  • Friendship groups where you can meet other carers of people with sight and hearing loss (remote)
  • A unique telephone befriending service for carers who need social interaction, support and friendly conversation (remote)
  • Counselling with a fully qualified therapist (remote)
  • Emotional support for particularly difficult times
  • Access to our closed Facebook groups, to connect you to other carers
  • Help with technology so you can stay connected ■ Seaside holidays where you can relax and unwind
  • Christmas and birthday wishes
  • A subscription to Open Hand magazine which is written specifically for people who are deafblind and their carers.

Contact details

Helpline: 0800 132 320

Text: 07903 572885

Text relay: 18001 then 0800 132320

BSL video relay:

Contact Adult Social Care

Contact us

Contact Adult Social Care

If you need to contact Adult Social Care please:

Complete our online form

Tel: Adult Social Care: 01733 747474 


Postal address: 

Peterborough City Council

Sand Martin House
Bittern Way
Fletton Quays