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Fact Sheets - General Information About Adult Social Care

This page includes the following Fact Sheets:

A2 - Your Care and Support Assessment

If you are facing a major change in your life because of an illness or disability, you can ask someone from Adult Social Care to talk with you, and the people who matter to you. We will see what you would like to achieve and then explore different ways to help you.

A3 - Reablement

Reablement is what we call short-term support which is designed to help you increase your independence at home. For example, you may need help at the moment with your personal care or to prepare meals.

A4 - Getting independent advice and support

Independent advice can help anyone with a disability, learning disability, mental health needs or older people, to make choices and decisions about their health and social care.

A5 - Keeping Yourself Safe

Hints and tips on how to avoid being the victim of a rogue trader or doorstep conman.  Information about the Safe Place Scheme.

A6 - Data Protection

If you contact us, we will usually keep a record of this. We have a duty to keep full and accurate records of the care we provide to you. We also have a duty to keep records about you confidential and secure.

A7 - If we cannot contact you

If one of our social care workers has an appointment to visit you at home and you do not answer the door, we will be worried about you and we will need to decide what we need to do to make sure you are safe.

A8 - Older people's day services 

The Peterborough day service offers a safe and friendly environment for older people who might be finding it difficult to get out and about, and need a bit of help and support.

A9 - How to make a compliment, comment or complaint about Adult Social Care

We want to hear from people who feel we have provided a good service and we always welcome suggestions on how we can make improvements.  We accept that we do not get it right all the time and when things go wrong we want to hear from you, so that we can put it right. Complaints and comments are important in helping us improve.