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Customer Surveys (Adults)

Lady reading public information

Adult Social Care Customer Surveys

All councils with social services responsibilities are required to undertake an annual survey of service users and a biennial survey of carers.  On this page you can find links to the latest national and local results.

Adult Social Care Customer Survey

Annual surveys

Each local authority with responsibility for providing adult social care services is required to conduct an annual survey of their service users. 

You can read a report about the survey on this page.  

You can also view the national results for 2019/20 on the NHS Digital website.

Annual Survey of Carers

National survey

Every two years the Department of Health produces a national survey called ‘Caring for Others’ for Adult Social Care departments to send to people who are caring for someone who uses social care support services. On this page are the results of the 2018/19 survey.

You can also view the national report on the NHS Digital website.