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Adults Information Service - COVID-19 information

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Coronavirus (COVID-19)

Peterborough City Council and Cambridgeshire County Council, in response to the Ministry of Housing, Communities and Local Government direction, have launched a COVID-19 coordination hub to provide targeted support for those most at risk during the Coronavirus outbreak.

The hub has a specific focus on providing access to food, medicines and other supplies, as well as co-ordinating adequate staff and resource capacity to meet demand in critical service areas, such as the NHS and social care.


You can see the weekly Highlights from the Hub newsletters on the green drop down.

Government information

The governments is sharing a wealth of guidance and advice about how to keep safe during the coronavirus pandemic. 

Further advice and guidance is available on the GOV.UK website - Coronavirus (COVID-19): what you need to do

Further stay at home guidance

Guidance on social distancing and for vulnerable people

Get Coronavirus support as a clinically extremely vulnerable person

Guidance on shielding and protecting extremely vulnerable people

Information for parents and carers regarding closure of educational settings

Travel advice during the coronavirus period

NHS information on Coronavirus

Guidance for Carers

Government guidance for those who provide unpaid care to friends or familiy can be found here.

More information can be found on the 'Caring for Someone in Peterborough' page

Highlights from the Hub newsletters

Easy Read guide to Coronavirus

Public Health England has produced an easy read version of how to shield and protect people most likely to get poorly from Coronavirus. It can be found here

British Broadcasting Corporation - BBC

Coronavirus information: What should I do?

Learning Disability England

Guide to Social Distancing

Keeping informed and in touch during Coronavirus

Coronavirus - Protect yourself and others


Coronavirus - Wash your hands more often

Public Health England

COVID-19 Easy Read Information has compiled some useful information about how to stay safe during the Coronavirus pandemic.  This includes subjects such as understanding and recognising symptoms, how to stay safe and explaining social distancing. Find further information here.

SignHealth has produced some information in British Sign Language

AutonoMe are offering a free slimmed version of the AutonoMe application during the Coronavirus pandemic.  The application is available to vulnerable people who need support with independent living skills. Details of the website and how to access the application can be found here.

Staying Safe

Be aware of Coronavirus email scams

Security experts say a spike in email scams linked to coronavirus is the worst they have seen in years.

Cyber-criminals are targeting individuals as well as industries, including aerospace, transport, manufacturing, hospitality, healthcare and insurance.

Phishing emails written in English, French, Italian, Japanese, and Turkish languages have been found.

The BBC has tracked five of the campaigns. You can look at the BBC article by following this link

The Guardian has identified that vulnerable older people are being targeted with a range of coronavirus scams. To read the article follow this link.

Cambridgeshire and Peterborough Against Scams Partnership (CAPASP) is a partnership of public, private and voluntary sector organisations committed to working to stop scams.  Find their latest information on coronavirus here.

Eastern Region Special Operations Unit have produced a newsletter detaling some of the Covid-19 fake news and scams. The document can be accessed here.

Fire safety in the home

View a pdf of this leaflet produced by the Cambridgeshire Fire and Rescue Service, that provides advice on how you can keep safe from fire whilst you stay at home.

Older People's Services

There are many Older People’s Services but here are some key organisations offering support and advice in relation to Coronavirus:

Age UK Cambridgeshire and Peterborough have told us they have had a lot of enquiries about support for older people in Cambridgeshire and Peterborough.  You can find out more information here regarding health and wellbeing.

The organisation have experienced a high demand for support during this period.  As a result community resource areas are being developed to identify where help is available. You can find out more about what support it available in your area here. 

Additional information and ways to help older people during the coronavirus period can be found here. 

Information for carers can be found on the Looking after someone page.

An update on what Age Uk have been doing since March 16 to support people during the pandemic can be found on their website. You can read the update "Bring me sunshine" and watch their video here.

Age uk - read the message from Steph Harland, CEO Age Uk here

Paying for Adult Social Care Services

During the COVID-19 pandemic, there are some changes to how Adult Social Care services are funded.  

All people being discharged from hospital might expect their initial care package to be funded by the NHS.

Previously, when someone was discharged from hospital, their care needs would be funded by either the council, the NHS, or the person themselves depending upon the individual financial circumstances of the person.

The usual process when the council is funding your care is for a Financial Assessment to be carried out. The council will work out what you are able to pay by looking at your income, capital and your other financial circumstances, and any charges will apply from when the council begins to fund your care. If you can afford to pay a contribution the council will tell you what this is, and you will receive invoices for these care charges in due course, usually every four weeks.

During this pandemic, if you are discharged from hospital, the NHS will meet the cost of any ongoing care and support that you need - whether at home in the community, or in a residential or nursing care home.

The NHS is funding care and support in these circumstances as part of the national response to Coronavirus, and this funding will continue until such time that the NHS advises this is ending.

In the interim, following your Care Act Assessment we will refer you to the Financial Assessment Team to complete the financial assessment. Whilst there will be no charge to you during the pandemic it will help you to understand the nature of any charges in the future. The council will try to make sure that people are advised in good time of the need to make a contribution towards the cost of their care, but if there is an unavoidable delay, the council may backdate these charges.

If you need ongoing care and support because you have a primary health need and you qualify for NHS continuing healthcare, the NHS will carry on meeting the cost of your care, and you won't be required to make a contribution towards this from your own finances.

People who reach financial threshold during the period will have their full charge covered by the council - less their contribution and there will be no expectation for a top up or move to a cheaper home.  

If you are living in a residential or nursing home, and your capital falls below the care funding threshold of £23,250, your Social Worker will complete an assessment, care and support plan, and arrange for a financial assessment to be completed.

Once your capital falls below £23,250, the council becomes responsible for funding the care required to meet your needs in line with the eligibility criteria as set out by the Care Act 2014; you would have a financial assessment to identify whether you can afford to make any contribution towards the cost of your care. 

During this pandemic, the council will attempt to negotiate your care fees with your home.

If this is not possible, the council will pay the difference until the COVID-19 crisis is over – at which point, the council will be in contact to complete a review, and to discuss options to ensure that your care needs continue to be met. The financial assessment will continue in the usual way.

At the point of review it may mean that, at this point we need to consider a move to a different home; however this will not happen without first fully discussing this with you and your family to ensure that this would be appropriate for you.

Access Government Coronavirus (COVID-19) Guidance for people receiving direct payments here

Financial Advice

Various organisations are offering financial advice and assistance during the coronavirus pandemic. Please see below for individual services available.

The Money Advice Service has various information information available including:

Managing your finances during Coronavirus due to changing circumstances. More information is available here.

Coronavirus - what it means for you and your money. More information can be found here.

The government website provides a range of information depending on individual circumstances. See below for further information.

Coronavirus support for employees, benefit claimants and businesses. Further information is available here.

Coronavirus guidance for employees, employers and businesses. Further information is available here.

UC Universal Credit provides information about coronavirus and claiming benefits. Further information is available here.

Citizens Advice Bureau (CAB) The office is closed but you can make contact using this link.

CAB have also issued some guidance on rights to help people through the Covid-19 pandemic. Advice can be found here.


Information for Personal Assistants (PAs)

Information and advice for PAs can be found on the PA Register page.

Mental Health advice

The Coronavirus pandemic means that life is changing for all of us for a while.

Organisations across the county and Peterborough have joined forces to launch a wellbeing campaign to help people during the coronavius outbreak. "Now We're Talking" encourages people to get help if they are struggling with their mental health. The campaign highlights and directs people to the increased support available including:

Lifeline Plus - a mental health and wellbeing helpline for people aged 18 and over living in Cambridgeshire and Peterborough is available Monday-Friday between 9am-2pm via freephone 0808 808 2121.

Lifecraft - who support those in mental distress are operate a helpline between 2pm-11pm and can be reached using the same freephone number as Lifeline on 0808 808 2121.

Qwell - offers online wellbeing support, including educational and self help articles and peer to peer forums. For more information see their website

Keep Your Head-  this website brings together all the mental health support available across the county.

You can read the article on all of the information listed above here.

The website suggests 10 ways you can help improve your mental health and wellbeing if you are worried or anxious about the coronavirus. Find further information here.

Rethink is also sharing information here.


Disability and Sensory Impairment advice

Here you can find some key organisations offering support and advice in relation to Coronavirus: has compiled some useful information about how to stay safe during the Coronavirus pandemic.  This includes subjects such as understanding and recognising symptoms, how to stay safe and explaining social distancing. Further information can be found here.

Disability Peterborough are not carrying out home visits or face-to-face appointments at the moment but have put in place other measures where possible and can be contacted by telephone or email. For contact details and more information see here.

National Autistic Society has captured the latest updates and information on coronavirus along with resources and tips for autistic people and families. Further information can be found here.

Camsight who operate in the Cambridge and Wisbech area supporting people living with low vision and blindness have issued how they are operating during the coronavirus pandemic on their website. Their latest newletter update can be found here.

Deafblind UK have a helpline that is free to call and open Monday-Thursday 9am to 5pm and Friday 9am to 4pm. More details can be found here.

The Deaf Health Charity Signhealth is making sure coronavirus information is available in British Sign Language. Daily updates can be found here.

Guide Dogs have suspended all face to face services, however they have launched a telephone advice line for adults and parents of children and young people who may be concerned about Covid-19.  This is a new service and open for calls between 10am and 4pm. They also have a local office in Peterborough which covers Norfolk, Suffolk and Cambridgshire, including Peterborough. Further details are available by visiting our webpage here.

Cambridgeshire Deaf Association (CDA) have some useful advice for people with hearing impairment. Access the information here.

CDA have also produced some signed videos one of which is to help victims of domestic abuse access support during the coronavirus lockdown.  The video can be accessed here.

The Freedom Programme which runs in conjunction with Deaf Association Peterborough supports hearing impaired woman get help if subject to domestic violence and abuse in British Sign Language. Further information can be found here.  

Action on Hearing Loss a national charityare working hard to try to continue supporting those that need support during the coronavirus outbreak. Information realting to their helpline and chat facility can be found on their website.

RNIB have highlighted 5 ways they can support you during Covid-19 including their helpline.  Details relating to what is available can be found here.

RNIB "Update on RNIB’s ongoing conversations with UK supermarkets:

During the coronavirus outbreak it has become apparent that accessibility to groceries for blind and partially sighted people have become a significant challenge both when shopping in-store and when securing on-line delivery slots.

RNIB have been in regular dialogue with the UK supermarkets to highlight these challenges and to continue to find positive solutions for people living with sight loss. This, along with the responses from a series of questions we have asked to our blind and partially sighted community have led to vital changes being made to help make shopping easier.  Access an update on what has changed so far here.

Additionally RNIB are currently in conversation with one of the UK’s biggest supermarket chains to collaboratively work together to provide a referral on-line ordering service for our blind and partially sighted community.

The Sight Loss Charity Sector have produced some joint information and an urgent mailing regarding the support that is available. Information can be accessed using the links below:

Sight Loss Charity Sector Urgent Joint Mailing - COVID-19 Executive Director Letter

Sight Loss Charity Sector Priority Information - COVID-19 


Pharmacists are under a lot of pressure at the moment as they face an increased work load due to the coronavirus.  People are trying to stock pile medicines which is creating shortages in some areas. And people are not always very respectful of social distancing rules or limits on purchases.

They have asked us to share the following information:

  • Avoid pharmacies if you are showing symptoms of COVID-19: If you have a dry, persistent cough, fever or shortness of breath, please don’t go to your local pharmacy.
  • Be patient: All pharmacies are under immense pressure and working around the clock to ensure that you get what you need.
  • Respect pharmacy staff: they are providing NHS services and deserve the same respect as any other frontline NHS worker.
  • Order medicines and purchase products as normal: there is no need to stockpile. There are enough medicines for everyone, so long as everyone only orders the prescriptions and buys the medicines they really need. We are all in this together and we need to remember that stockpiling causes problems for more vulnerable people in our communities.


Dental Care

Latest advice and information regarding dental care during COVID-19 is as follows:

All routine dental care has been stopped due to the coronavirus pandemic. But there is still help available if you need urgent dental care.

Contact your own dentist

In the first instance, contact your normal dentist. All NHS dental surgeries should be contactable, even whilst their doors are closed.

They will be able to refer you to a local Urgent Dental Centre (UDC) for emergency treatment if you need it. There are three UDCs in Cambridgeshire and Peterborough. And they are all set up to meet the requirements of social distancing. 

If you don't have a dentist

If you do not have a dentist or need help when your dentist is closed, then contact NHS 111 online services, available here

You can call 111 to speak to someone, but try and use the online service if you can.

NHS 111 will refer you to one of the local UDCs if you need to be seen.

More information

NHS England have developed some guidance about dental services during the pandemic. This includes how much you will be charged. Click here to find out more.

Dental Healthcare NHS run the three UDCs in Cambridgeshire and Peterborough. Find out what to expect if you are referred for treatment.  Click here to find out more.

End of Life care

When someone is dying:

  • If you know that someone is going to die, tell everyone so it doesn’t come as a shock
  • Talk about death openly and honestly
  • Support each other. Acknowledge people’s feelings and their different needs
  • Don’t forget to look after yourself. Self-care is important
  • If you can, find out about the persons wishes and funeral arrangements
  • You will not be able to be with the person whilst they are ill of dying. Acknowledge how difficult this is. Connect with them via phone or video call if you can

When someone has died:

  • Acknowledge how difficult it is that you couldn’t be with the person before or after their death to say goodbye
  • Let others know that the person has died
  • Find other ways of saying goodbye and remembering the person
  • If you cannot attend the funeral ask if people can follow the burial/cremation via a video link. If not, hold an event in your household that includes “funeral elements” such as music, photographs and readings. Things that remind you of the person. You could record this or do a video link so other family and friends can join you in remembering the person
  • Take time to grieve
  • Remember that people grieve differently

The government has recently published some information for the bereaved during the coronavirus pandemic which can be accessed here.

Cambridgeshire and Peterborough Clinical Commissioning Group have issued guidance round the main services in the Cambridgeshire and Peterborough area to offer support for people who have lost someone. The guide is available here.

Hospice UK. Very clear guidance for families on caring for a dying relative at home with COVID-19.

Thorpe Hall (Peterborough) support for individuals and family members including telephone counselling and advice and signposting.

Free downloadable easy read resources, including a guide called ‘When Someone Dies from Coronavirus: a guide for families and carers’, and a very accessible guide on supporting friends and family with bereavement – ‘Bereavement: How other people can help’.

Marie Curie 'Coronavirus (COVID-19) if you’re affected by terminal illness’ guidance is also relevant to individuals directly impacted by COVID-19.

You can find more information on the End of Life Care page.

Humanists UK - help people deal with difficult times and focus on helping people to manage grief when normal grieving rituals are disrupted due to Covid-19.  Further information is available on their website.

COVID-19 Information in Community Languages

The definitive source of up-to-date guidance, in plain English is

Written Information:

Doctors of the world – written information in 36 languages  (with more being added)

Public Health England (a smaller range of languages and Easy Read)

Roma Support Network has this video on their website - but also refer to DOTW.

Spoken information:

Ask Doc BAME Health organisation in Greater Manchester has developed spoken covid-19 advice based on NHS England advice. New languages shared via Twitter @askdoc1. 

Bengali -




Mirpuri -







Race Equality Foundation Blog about BAME people and COVID-19


Mental Capacity and Dementia

There are many Mental Capacity and Dementia Services but here are some key organisations offering support and advice in relation to Coronavirus:

The Government has published guidance around looking after people who lack mental capacity during the Coronavirus Pandemic. Guidance details can be found here.

Alzheimer's Society have identified support information for people living with dementia. This includes advice for individuals living alone with dementia, supporting a person with dementia from a distance along with activity ideas. Further information can be found here.  

The Alzheimers Society have asked people to continue to offer support for people living with dementai during the coronavirus lockdown. Information of support available or where you could offer help are detailed below:

1. The society's online community, Talking Point, connects people affected by dementia with others to share tips and ways to cope during the crisis. It can bee accessed free of charge, night or day here.

2. You can help families who are unable to get food deliveries or carers to visit in person by supporting the Alzheimer's Society Emergency Coronavirus Appeal here.

3. Get Baking! Get involved with 'Cupcake Day' to support people living with dementia here.

4. Become a Dementia Friend and support the community's response to coronavirus here.

5. Be a gamechanger, download the GameChanger app on your smart phone to help dementia research.

Dementia UK is offering support and advice about concerns for caring for someone with dementia through the coronavirus pandemic. Contact details and advice can be found here. 

Common questions about coronavirus and dementia answered

The Alzheimer's Society have answered a variety of questions from people affected by dementia, which you may find helpful during the coronavirus outbreak.

Read Their responses to questions such as  'Where can I find out about activities to keep someone with dementia from getting bored?' and 'How can I stay in touch with my mum, now that I can’t visit her care home?'.

Read the frequently asked questions

Information for carers can be found on the Looking after someone page.


Activities during the COVID-19 pandemic

A number of different activities have been made available to entertain and keep you busy during the coronavirus pandemic.  Information is accessible through websites, YouTube, Facebook channels as well as other means.  To see what is available and to access the links please see below:

Jane Taylor of "If Ginger can do it" specialises in fitness activities for older people or beginners. Her facebook page contains various information and her workout videos can be accessed from YouTube here.

Online yoga classes with Veejay, Thursday and Sunday 5pm, all abilities welcome. Contact details are available here.

A facebook craft page has been set up and is a great way to learn new skills, get creative and start a new hobby using different materials around the house. Find out more details about Learn and Create here.

The NHS recommends physical activities to support our physical health and recognises this may be more challenging at the moment.  Guidance on the types of physical activity recommended can be found here.  Some online exercise classes to help to achieve that can be found here.

For hints and advice on staying active in and around the home visit which has lots of 'live' activities, including the #middaymovement which is proving to be popular online.



Equality and Human Rights Information

A number or organisations have highlighted what actions are being taken to protect individuals human rights and any equality issues during the coronaviurs pandemic period.  The latest information and articles are detailed below:

The Governments Joint Committee on Human Rights Briefing Paper.

Gov uk - Coronavirus (COVID-19): support for victims of modern slavery

Age UK - read the joint statement on the rights of older people in the UK to treatment during this pandemic here.

Scope UK- Read Chief Executive Mark Hodgkinson's response to disability equality and coronavirus.

Amnesty International UK have published how they will be monitoring the impact and effect on human rights here

The British Institute of Human Rights has reviewed the human rights implications of the Coronavirus Bill regarding the risk to vulnerable adults and children. Further information can be found on their website. 

The Citizens Advice have issued guidance to help people identify their rights through the COVID-19 pandemic. Information is available here.

Read Chris Hatton's blog on how statistics and data are being collected by key organisations

Disability Rights Uk - has a range of information to explore regarding your rights during COVID-19. Information can be accessed vis their website.

The Equality and Human Rights Commission has issued a number of statements regarding COVID-19 and the information can be accessed using the following links:

Equality and human rights considerations in access to food and essentials

Chair, David Issac's response to COVID-19

Inclusion London are actively highlighting the impact of coronavirus for disabled people without support.

Joseph Rowntree Foundation are exploring some initial solutions around supporting people on low incomes exacerbated by Coronavirus. Information is available via their website.

Read the LGBT Consortium's response to coronavirus here.

Stonewall - for further information how LGBT-inclusive organisations can help during COVID-19 see their website.

Nationa Aids Trust - for information how covid19 might affect HIV see here

Read the's factsheets covering a variety of COVID related topics.

Access the Womens Budget Group's briefing on how COVID-19 is impacting groups such as BAME communities and disabled people

Young Womens Trust are reorganising work to help support vulnerable young women during the coronavirus pandemic. Read their statement in response to the pandemic.

The End Violence Against Women Organisation briefing highlights action required to protect women and young girls againts sexual violence and abuse in the home during COVID-19.  Access the statement here.

Caring for Someone

Coronavirus - Information for carers

If you're providing unpaid care for a family member or friend, we recognise that you might be worried about the effects of COVID-19 on both you and the person you're caring for.

We're keen to support you if you are providing unpaid care for family or friends who, due to illness, disability, a mental health problem or an addiction, cannot cope without your support.

It is important to us that you get the help and support you need during these unprecedented times - for example, someone to help with your shoppping or housdehold chores, someone to talk to if things get too much or how to manage if you or the person you're caring for develop COVID-19 symptoms.

If we can help in any way, please complete the 'I Need Help' form.

Below are some useful links to information that can support you as a carer:

The Carers UK website has advice about Coronavirus for carers

Dementia UK has information for families looking after someone with dementia

The Alzheimers Society can provide telephone support for carers of people with dementia.

 The NHS Every Mind Matters website has tips on managing anxiety around Coronavirus.

What If? scheme extended to carers of all ages across Cambridgeshire and Peterborough

Caring Together's "What IF?" scheme, which normally is only available to carers aged 16 and over in Cambridgeshire, is for the period of COVID-19 to be extended so that carers of any age (so both young carers or adult carers) who are looking after an adult in either Cambridgeshire or Peterborough can access the scheme. This is a free service funded by Cambridgeshire County Council and Peterborough City Council to look after adults with care needs during an emergency involving their carer and is available 24/7. Access the website here.

Examples of situations where carers might need the What If? include:

  • Where a carer is needing to go into hospital
  • Where a carer becomes unwell (non COVID-19 illness) and so would struggle to support the person they care for
  • Where a carer (of any age) is physically exhaused and feels unable to continue to provide care
  • A young carer is at risk of becoming overwhelmed by the level of care they are needing to provide
  • Where an adult carer is a key worker and unexpectedly delayed, therefore either leaving the adult with care needs in need of support, or meaning that a young carer would have to provide that support and it would be too much for them to take on
  • Family emergency
  • Car broken down so carer unable to get back

Where a What If? emergency plan is activated, emergency support is provided by Caring Together. This is done by contacting nominated contacts for the carer to see if they can help in any way, with essential back-up support by Caring Together homecare staff available, if required.

Registration of What If? plans can be done either online via Caring Together's website or over the phone on 0345 241 0954.

For young carers, parents are able to register the What If? Plan for them, provided the young carer has consented to it.

More information and support for carers can be found on the Caring for Someone in Peterborough page.