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Local Offer COVID-19 - Information

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Coronavirus (COVID-19)

This page includes lots of useful information about resources and support available during the coronnavirus pandemic.

You can also find more iinformation on the SEN and Inclusion Services COVID-19 page.

COVID-19 hub

Peterborough City Council and Cambridgeshire County Council, in response to the Ministry of Housing, Communities and Local Government direction, have launched a COVID-19 coordination hub to provide targeted support for those most at risk during the Coronavirus outbreak.

The hub has a specific focus on providing access to food, medicines and other supplies, as well as co-ordinating adequate staff and resource capacity to meet demand in critical service areas, such as the NHS and social care.

Government Guidance

SEN and Inclusion Services COVID-19 Support

Caring for Someone - COVID-19 Back to Education Bursary Fund

COVID-19 Back to Education Bursary Fund

This grant programme is made possible thanks to funding from the United Grand Lodge of England, administered through the Masonic Charitable Foundation and the Provincial Grand Lodges of Cambridgeshire, Norfolk and Suffolk Freemasons. 

Caring Together aim to provide swift support to young carers and young adult carers, helping to reduce the impact that the coronavirus (COVID-19) pandemic has had on their education and to support their successful transition back into education post-lockdown. 

There is a limited amaount of of money available and decisions on applications will be made fortnightly on a Monday starting from Monday 28 September while funds are still available. Decisions will be based on what will make the most difference to the young carer or young adult carer given the money available. 

Key information

Young carers and young adult carers from Cambridgeshire, PeterboroughNorfolk and Suffolk can apply for small grants to help to reduce the impact that the coronavirus (COVID-19) pandemic has had on their education and to support their successful transition back into education post-lockdown. 

Examples of eligible items and activities include, but are not limited to: 

  • Purchase of tablets/laptops and data to support young carer to continue with virtual learning if they don’t have suitable access to a device. 
  • Additional tutoring to enable them to catch up with missed work. 
  • Compulsory school/college materials. 
  • Educational transport costs where the family’s finances have been affected by the COVID-19 pandemic. 
  • School uniform. 
  • PPE that is required to attend school/college. 

For further information access the website here.

Council for Disabled Children (CDC) COVID-19 Support and Guidance

The situation with COVID-19 (Coronavirus) is rapidly changing. We are following government advice on how to stay healthy and safe during this time. We have gathered a list of resources and guidance about coronavirus to share with parent carers, children & young people and education, health and social care practitioners.  This page will be kept under review and new resources added to the categories as they become available. We hope that you find this information useful.

You can view all this information on our webpage

New Email inbox to answer your questions

The Council for Disabled Children (CDC), following the Minister’s request, has launched a new email inbox aimed to answer questions, collate resources and share information on Coronavirus and the impact on children and young people with Special Educational Needs and Disabilities (SEND). It is designed to be used by professionals, practitioners, parent carers and families of children and young people with SEND.

The new ‘CDC questions’ inbox email address is:

Further to the recent launch of their CDC Questions email please click on the link to download the latest in the series of weekly CDC FAQs:

Click here to view the Frequently asked questions - Issue 2


British Sign Language - Coronavirus Updates

SignHealth is committed to making sure coronavirus information is available in British Sign Language.

Their content is updated daily.

visit their web page by clicking here

Court and Tribunal Information

Single Route of Redress national Trial Extension

Find the latest government information and updates here

COVID-19 Update – Court and Tribunal Users

(This article published 17/03/2020)

The Ministry of Justice have published high-level advice regarding coronavirus on, which can be found here.

This page provides advice and guidance for all court and tribunal users during the coronavirus (COVID-19) outbreak and will be updated when new advice is available.

 If there are wider changes to the operational running of the courts this will be communicated in the first instance through their digital channels:

The Tribunal are increasing the use of phone, video and other technology to continue as many hearings as possible remotely throughout the COVID-19 outbreak.

Guidance has now been published to support those who have been asked to join a hearing by telephone or video using BT MeetMe, Skype for Business or Cloud Video Platform (CVP) during the coronavirus outbreak.

This guidance can be found here.

Family Voice Peterborough

COVID-19 and its impact on Parent Carers Survey number 3 

Family Voice Peterborough have conducted two surveys so far about the impact that Covid-19 is having on Parent-Carers and their children. We are wanting to capture how things are changing for parent-carers so that we can share your experiences and concerns with the Local Authority to make sure the help goes where it is needed. We need to know how things have been since schools reopened; has this led to any changes for you and what issues you are currently experiencing if any.

This survey will look at how things were during the lock down and how things are now the lock down has eased and schools have reopened

This data will be shared with the Local Authority so that we can do our very best to continue to work in co-production with the LA and ensure that the parent-carer population and their children have the help and support that they need through this worrying time. Please answer all the questions as this information is vital to ensure that our children are getting the support they need at this time. We strongly urge you share this on social media and via any electronic means so we can get as many views as possible so that the LA can know the full extent of the issues that families are and will be facing in the coming weeks and maybe months. Thank you for your cooperation, we are stronger together! 

There is the opportunity to be entered into a prize draw for one lucky person to win £30 Queensgate Vouchers - If you wish to be entered please provide contact details at the end of the survey. The survey will remain open for two weeks and close on 17th October and the draw will take place on the 19th October.

Click here to open the survey

COVID-19 update

Family Voice are running a helpline daily (Monday to Friday) from 12 noon to 3pm, for any parent carers who need advice or signposting, or simply someone to talk to about what they are going through.  

You can call on 07780 586 475 

You can also email for advice and signposting on: 

Here is a poster which you can download detailing this information. 

The Goldhay Centre, although closed to the public, is now being run as an emergency hub to provide support to Peterborough residents. Parent/carers can email Family Voice if they need help getting basic food supplies and will be provided with parcels of support. You can find out more on the Family Voice Fare Share poster. 

Things to do at home

This pdf document that you can download here, has been produced by one of Family Voice trustees in her role of family support worker for Barnardo’s.

Easy Read documents

You can find lots of easy read information on the Local Offer for Young People coronavirus page.


Staying Safe

Safeguarding is everyone's business

Please see the latest advice and guidance here

Be aware of Coronavirus email scams

Security experts say a spike in email scams linked to coronavirus is the worst they have seen in years.

Cyber-criminals are targeting individuals as well as industries, including aerospace, transport, manufacturing, hospitality, healthcare and insurance.

Phishing emails written in English, French, Italian, Japanese, and Turkish languages have been found.

The BBC has tracked five of the campaigns. You can look at the BBC article by following this link

The Guardian has identified that vulnerable older people are being targeted with a range of coronavirus scams. To read the article follow this link.

Cambridgeshire and Peterborough Against Scams Partnership (CAPASP) is a partnership of public, private and voluntary sector organisations committed to working to stop scams.  Find their latest information on coronavirus here.

Security experts say a spike in email scams linked to coronavirus is the worst they have seen in years.

Cyber-criminals are targeting individuals as well as industries, including aerospace, transport, manufacturing, hospitality, healthcare and insurance.

Phishing emails written in English, French, Italian, Japanese, and Turkish languages have been found.

The BBC has tracked five of the campaigns. You can look at the BBC article by following this link

Fire safety in the home

Cambridgeshire Fire and Rescue Service have lots of helpful information about how you can keep safe from fire whilst you stay at home.  Find out more on their website.

Resources for Parents/Carers/Children and Young People

These resources are taken from a wide range of external sources that parents/ carers/ children and young people may find helpful. 

Talking about Coronavirus

Talking to children and young people about Coronavirus

MENCAP Easy Read information on Coronavirus

Cosy Time - explaining to young children about self isolating

My story about Pandemics and the Coronavirus

Coronavirus information for young children

Things to do at home during social distancing

In this useful document you can find lots of resources for parent carers and children.

Coronavirus - a book for children

Axel Scheffler (the Gruffalo illustrator) has illustrated a digital book for primary school age children, free for anyone to read on screen or print out, about the coronavirus and the measures taken to control it. Published by Nosy Crow, and written by staff within the company, the book has had expert input: Professor Graham Medley of the London School of Hygiene & Tropical Medicine acted as a consultant, and the company also had advice from two head teachers and a child psychologist.

The book answers key questions in simple language appropriate for 5 to 9 year olds:

You can download a copy of the book here


Health Information

Healthy Child Programme

Our Healthy Child Programme (including school nursing and health visiting) is still active providing essential services. If you need help or advice on your child's development or care:

Call us on 0300 029 50 50 


Text us on 07520 649 887 

Monday to Friday 9:30 am to 4:30 pm

Early Help

Highlights from the Hub newsletters

Mental Health Advice

The Coronavirus pandemic means that life is changing for all of us for a while.

Are you struggling with anxiety about COVID-19, relationship problems or healthy eating?

Are you a young person from Cambridgeshire or Peterborough aged 11-19 who is struggling with anxiety about COVID-19, relationship problems or healthy eating or have a friend who does?  Our free and confidential text messaging service can help. All you need to do is to text 07480 635 443 to get the support you need.

Organisations across the county and Peterborough have joined forces to launch a wellbeing campaign to help people during the coronavius outbreak. 

"Now We're Talking" encourages people to get help if they are struggling with their mental health. The campaign highlights and directs people to the increased support available including:

Lifeline Plus - a mental health and wellbeing helpline for people aged 18 and over living in Cambridgeshire and Peterborough is available Monday-Friday between 9am-2pm via freephone 0808 808 2121.

Lifecraft - who support those in mental distress are operate a helpline between 2pm-11pm and can be reached using the same freephone number as Lifeline on 0808 808 2121.

Qwell - offers online wellbeing support, including educational and self help articles and peer to peer forums. For more information see their website

Keep Your Head-  this website brings together all the mental health support available across the county.

The website suggests 10 ways you can help improve your mental health and wellbeing if you are worried or anxious about the coronavirus. Find further information here.

Find some additional resources and where to access services below:

Emotional Health and Wellbeing Services - C19 Mental Health Reources

Emotional Health and Wellbeing Services - C19 Parents Mental Health Resources

Emotional Health and Wellbeing Services - C19 Schools Mental Health Resources

Track and Trace

User Friendly guide to Test and Trace in Cambridgeshire and Peterborough

Peterborough City Council and Cambridgeshire County Council have published a user friendly guide to the way the new NHS Test and Trace system will work locally, on behalf of the Health Protection Committee.

The guide which will be updated regularly, can be found here

Peterborough City Council are launching a contract tracing service on August 12 which will include following up on people who have tested positive for Covid-19. 

Council officers will initially make contact by phone, text or email asking people to call a local number – which earlier experiences in contacting shielded people, has been found to be more effective than a contact from a national number.  Anyone who is concerned by being contacted can call the council or local community hub to check the identity of the tracer on 01733 747474.

You can read nore information about the service here. Further information about track and trace along with control management can be found here.