How to request special assistance if you're travelling from or into London Stansted Airport
Departing from London Stansted Airport
Information about your departure from the airport.
Assistance at security
If you need extra assistance while you're at the airport, we have a dedicated team to help you.
Facilities and services
Facilities and services available for those requiring assistance when travelling through the airport.
Arriving at the airport
Enjoying a smooth journey through the airport when you arrive back at London Stansted Airport.
Supporting passengers who may have hidden or invisible disabilities.
Feedback and our Performance
We welcome your feedback about your experience of special assistance at the airport.
Travel and public transport
Options for travelling to the airport by public transport if you require assistance.
The Sunflower scheme - Support for passengers with invisible disabilities
London Stansted is pleased to be one of a number of UK Airports using the Sunflower scheme. By wearing our Airport Awareness Sunflower lanyard or floret, it will discreetly indicate to our staff that you have a hidden disability and would like additional support. Our staff have been specially trained to recognise these identifiers and act accordingly by providing you with extra help you may need during your journey through the terminal. To pick up a lanyard or floret at London Stansted Airport, please go to either our Information Desk located in the International Arrivals or the assistance desk in zone A. Alternatively, you can use your Sunflower lanyard obtained from one of the UK airports in the scheme.
London Luton Airport
Advice for customers with physical disabilities
London Luton Airport is fully committed to ensuring that it's Persons od reduced mobility customers have the best possible experience when travelling.
We are working in partnership with The Disability Resource Centre Dunstable, The National Autism Society (Hertfordshire Branch), the RNIB, the Phoenix Group, Luton Dementia Action Alliance and independent disability advocates & travellers to help us do this.
Follow this link to find out all the information you need to know
Advice for customers with non-physical disabilities
In collaboration with the National Autistic Society, we’ve put together some advice to help you and your companions get around the airport.