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Independent Advice and Support

Independent Advice and Support

You can get advice, information and someone to speak for you if you’re having difficulties with getting your child the help and care that they need. 

The SEND Partnership Service gives parents, carers and young people (over the age of 16) impartial guidance on the new system.

If things don't go as you would like them to, you can use our Mediation and Disagreement Resolution provider, KIDS to help resolve your problem.

SEND Guidance from the government logo

The Department for Education has produced a Parents Guide to the Special Educational Needs and Disability legislation.

They have also produced a Young Person's Guide to the Children and Families Act 2014.

These documents can be viewed below.

Parental guide

Young persons guide 

SEND Partnership Service

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Peterborough SEND Partnership Service provides impartial information, advice and support to parents, children and young people on Special Educational Needs and Disabilities.   Services provided include:

  • Impartial advice and information about Special Educational Needs
  • Help for parents, children and young people to navigate through the Special Educational Needs process
  • Help for parents about their rights to make sure the educational needs of their child are met
  • Help for parents to work with schools, education, children’s services, health and other professionals
  • Information for parents about other support services and organisations
  • Help for parents to resolve disagreements

Contact: 01733 863979 or email

The SEND Partnership Service produces a range of helpful leaflets and guidance.  You can view the leaflets on this page.

Confidentiality and impartiality

The service offered by the SEND Partnership Service is impartial.  All parties involved in discussions will be treated equally and given access to factual information to inform the decision making process.  You can find our Impartiality Policy below.

All information provided by parents/carers to the Send Partnership Service is treated confidentially.  You can find our Confidentiality and Data Protection Policies on this page.

Support for parents and/or carers

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Parents and carers of children and young people with special educational needs and disabilities sometimes need additional support and advice.

This might be for themselves, or to help them to get the best support they can for their children and young people.

You can find out more about support for carers on our carers pages.  There are also a number of dedicated support groups and agencies that carers can go to for help,  support and guidance.

The Department for Education and Mencap have also produced guidance relating to the new Education, Health and Care Planning process to assist you.

Support for military families

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Parents serving in HM Armed Forces can also access the Children's Education Advisory Service, an information, advice and support service established specifically for Service parents. It covers any issue relating to their children’s education, including special educational needs. 

Complaints and Mediation

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Wherever possible, Peterborough City Council and its health partners will try and resolve issues or areas of disagreement by meeting and talking with those involved in supporting children and young people with special educational needs and/or disabilities.

This includes not only parents and carers, but also children and young people themselves. However, we accept that sometimes it isn’t possible to reach a resolution without the help of a third party. This page provides information on seeking formal dispute resolution, including the use of mediation.