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Getting out and about (Local Offer)

Getting out and about

We all want to have fun, enjoy our hobbies, follow our interests, relax with friends or go out for a day trip with our family.

On these pages you will find useful information about travelling safely, disability related discounts and things to do locally and nationally.

There are a range of activities already listed on our database.  Let us know if there is something else you would like to see on here.

You can see all events listed on the 'What's On' option by looking at the 'view all results in this category' list on the left of the page.

Disability related discounts

Did you know that as a parent or carer of a child with special educational or disabilities, you may be able to get discounted or free entry to a range of leisure options?

You may also find that you can skip lengthy queues.  Not all attractions will advertise their discounts, so don't be afraid to ask!  You will need to have with you evidence of
disability - a copy of your award letter for Disability Living Allowance for example.  

Bus information

Stagecoach bus

Stagecoach produce Journey Assistance Cards for you to use if you need a bit more help when using the bus. They make it easier for you to let their bus drivers know what extra help you need. You can use your cards any time of the day, seven days a week, on any of their bus services.

You can apply for Journey Assistance Cards if you have limited vision or hearing, difficulty in communication, special educational needs or if English is not your first language.  Or maybe you just need extra time or help to find a seat.

Types of Journey Assistance Cards

Their Journey Assistance Cards have been developed with their trade body, the Confederation of Passenger Transport (CPT).

The cards available are:

  • please be patient, I am deaf
  • please be patient, I am visually impaired
  • please be patient, I have difficulty speaking
  • please be patient, I am hard of hearing
  • please speak slowly and face me to help me hear better
  • please scan my pass for me
  • please count my change for me

If you live in an urban area of Peterborough you may use the Community Link bus service.

Also, you can apply for a concessionary bus pass from Travelchoice

If you live in a rural area of Peterborough you may use the Dial-A-Ride service.

Information on how to obtain a bus pass

Buss pass information for new applicants and renewals is available on the Visit Peterborough website. You can also contact them by:

email - buspassoffice@peterborough.gov.uk

Telephone 01733 317936/452336

Visitor Information Centre
41 Bridge Street
Peterborough
PE1 1HA

Train information

Two people travelling by train

National Rail Enquiries provide information on support that is available.

Access information for our local train companies can be found below:

Great Northern

London North Eastern Railway

Cross Country

Community Link

Minibus

Community Link is designed for people who are unable to use or have difficulty using public transport, or where no public transport is available. Whether you use a wheelchair or not, our specialised transport and professional drivers will help you to gain greater access to shops and other vital services.  The Community Link Bus is wheelchair accessible.

Community Link can collect you from home and take you to the city centre.  Having paid your membership, a valid council bus pass entitles you to travel for free on these services.

Currently 48 hours notification of booking is required.

How to use Community Link

  • You will need to become a member in order to use Community Link.
  • Ring 01733 317460 to make a booking. The booking line is open Mondays to Fridays 9am to 5pm - an answerphone operates outside these hours
  • Ring up to 48 hours prior to your required journey, however lines close at 12:00 on the day prior to travel
  • Inform the operator of your name, membership number and journey details
  • The driver can collect you from your home, assist you on and off the vehicle and help you with your shopping
  • Passengers are allowed to take a maximum of 4 carrier bags each

Driving when you have a disability

Girl who has passed her driving test

Many people with a disability drive.  There are various modifications that can be designed to help make your driving or travelling experience as comfortable as possible, depending on your needs.

If you are looking to start learning to drive, the disability driving instructors website has an online register of specialist driving instructors for people with physical disabilities, special educational needs and those with hearing difficulties. The website also has advice on how to start to learn to drive, how to return to driving after an accident or illness and how to keep driving safely.who need advice about driving.  You can find out more on www.disabilitydrivinginstructors.com

Guide to inclusive cycling

Two people cycling

The Guide sets out the basic principles of inclusive cycling and features real-life case studies, technical recommendations and policy suggestions. As well as providing a comprehensive definition of inclusive cycling, the Guide has four main themes, looking at how cycle infrastructure, cycling facilities and cycle networks can be made fully accessible, and how recognition and awareness of cycling by Disabled people can be improved.

The Guide is a ‘live’ online working document which is intended to be continually updated. The latest edition replaces our original Guide, which was published in November 2017 as part of Wheels for Wellbeing’s 10th birthday celebrations.

The Guide to Inclusive Cycling can be downloaded for free here

Adapted Cycling

Adapted cycles make cycling accessible to all, whatever your personal challenges. There are a wide range of special cycles that suit people with a variety of learning and physical disabilities, as well as health issues. Here is a brief overview of what bikes are available.

This information is available on the Cycling UK website on the adapted cycling webpage

 

 

SEN Home to School Transport

Travel assistance is not automatically given because a child has an Education, Health and Care (EHC) Plan, and many children with special educational needs and disabilities travel to school without special provision.

However, some children with specific needs will require additional support, often for an agreed period of time and in such cases we will arrange transport to meet the specific needs of the students.  This might include various forms of transport including public transport, taxi, minibus, wheelchair accessible vehicle and bus/coach.

See our school transport page for more information.

 

Post 16 transport

As part of a young person's transition to adulthood, it is hoped that as many young people with special educational needs and disabilities will have started to travel independently by the time they reach college age.

However, many young people will still require special provision or support for their travel as a result of their needs. In such cases we will arrange transport to meet the specific needs of the students, and this might include various forms of transport including public transport, taxi, minibus, wheelchair accessible vehicle and bus/coach.

See our school transport page for more information.

 

AccessAble

AccessAble  is a website where you can find detailed access information to thousands of venues across the UK and the Republic of Ireland: shops, pubs, restaurants, cinemas, theatres, railway stations, hotels, universities, hospitals and more.

Designated Wheelchair Accessible Vehicles (Taxis)

The following vehicles are approved by the council (the Licensing Authority) to be licensed as Hackney Carriage Vehicles:

  • LTI
  • TX1
  • TX2
  • TX4
  • Metro Triple T
  • Mercedes-Benz Vito
  • Peugeot E7 SE and XS short wheelbase models.

Vehicles offered for Hackney Carriage are constructed in a way as to allow the carriage of disabled persons and will accommodate as a minimum a disabled person.

Hackney Vehicles can be accessed from the taxi ranks which can be viewed on the city centre map. Private hire companies also operate non designated wheelchair accessible vehicles. 

From 6 April 2017 drivers of taxis and private hire vehicles designated by the local licensing authority as being wheelchair accessible must comply with the requirements of Section 165 of the Equality Act 2010, unless they have been issued with an exemption certificate (see below).

You can read the statutory guidance on access for wheelchair users to taxis and private hire vehicles on the government website.

If you have any questions or for more information contact customer services

Exemptions for taxi drivers

The Equality Act allows for exemptions from the duties on medical grounds or if the driver's physical condition makes it impossible or unreasonably difficult for him or her to comply with these duties.

It is the responsibility of drivers who require an exemption to apply for one by contacting  for an application form to be sent to you.

When submitting your completed form, you will be required to provide evidence from your Medical Practitioner supporting your application and substantiating the medical reasons applicable to your request.

Based on the evidence provided we will determine if a you should be exempted from these duties. If approved, we will issue you with an Exemption Certificate, and an Exemption Notice to display prominently in the vehicle.

Your application will be determined by the Licensing Manager, and if successful you will be issued with the relevant Exemption Certificate and the Exemption Notice to display within the vehicle.

You can appeal to the magistrates' court within 28 days if we decide not to issue you with an Exemption Certificate.

Disability assistance at airports

People in wheelchairs boarding a plane

Stansted airport

Advice for customers with physical disabilities

Requesting assistance

How to request special assistance if you're travelling from or into London Stansted Airport

Departing from London Stansted Airport

Information about your departure from the airport.

Assistance at security

If you need extra assistance while you're at the airport, we have a dedicated team to help you.

Facilities and services

Facilities and services available for those requiring assistance when travelling through the airport.

Arriving at the airport

Enjoying a smooth journey through the airport when you arrive back at London Stansted Airport.

Hidden disabilities

Supporting passengers who may have hidden or invisible disabilities.

Feedback and our Performance

We welcome your feedback about your experience of special assistance at the airport.

Travel and public transport

Options for travelling to the airport by public transport if you require assistance.

The Sunflower scheme - Support for passengers with invisible disabilities

London Stansted is pleased to be one of a number of UK Airports using the Sunflower scheme. By wearing our Airport Awareness Sunflower lanyard or floret, it will discreetly indicate to our staff that you have a hidden disability and would like additional support. Our staff have been specially trained to recognise these identifiers and act accordingly by providing you with extra help you may need during your journey through the terminal. To pick up a lanyard or floret at London Stansted Airport, please go to either our Information Desk located in the International Arrivals or the assistance desk in zone A. Alternatively, you can use your Sunflower lanyard obtained from one of the UK airports in the scheme. 

London Luton Airport

Advice for customers with physical disabilities

London Luton Airport is fully committed to ensuring that it's Persons od reduced mobility customers have the best possible experience when travelling.

We are working in partnership with The Disability Resource Centre Dunstable, The National Autism Society (Hertfordshire Branch), the RNIB, the Phoenix Group, Luton Dementia Action Alliance and independent disability advocates & travellers to help us do this.

Follow this link to find out all the information you need to know

Advice for customers with non-physical disabilities

In collaboration with the National Autistic Society, we’ve put together some advice to help you and your companions get around the airport.

Short breaks

Girl painting

Short Breaks provide opportunities for children and young people with disabilities to spend time away from parents and carers within quality services.  Short breaks also provide parents and carers with breaks from their caring responsibilities and facilitate quality of life by enabling families to access places and activities together.

Short breaks are defined as:

  • Day time support in the child's home environment or elsewhere
  • Overnight care and support in child's home environment or elsewhere
  • Educational or leisure activities for disabled children outside their homes

More information can be found on the Peterborough Short Breaks Service Statement. and the appendix 'Community Short Breaks'

You can also find more information on our Short Breaks web page

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