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Local Offer Impartial Information Advice and Support

Family on the sofa

Impartial Information Advice and Support

Peterborough SEND Partnership Service provides impartial information, advice and support to parents, children and young people on Special Educational Needs and Disabilities.   You can find out more on the SEND Partnership page.

Information on COVID-19 support can be found on the Local Offer COVID-19 - Information page and the SEN and Inclusion Services COVID-19 Support page. 

Local support groups can be found by using the search term 'COVID-19' in the search box at the top of the page.

SEND Guidance from the government logo

The Department for Education has produced a Parents Guide to the Special Educational Needs and Disability legislation.

They have also produced a Young Person's Guide to the Children and Families Act 2014.

These documents can be viewed below.

Parental guide

Young persons guide 

Support for parents and/or carers

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Parents and carers of children and young people with special educational needs and disabilities sometimes need additional support and advice.

This might be for themselves, or to help them to get the best support they can for their children and young people.

You can find out more about support for carers on our carers pages.  There are also a number of dedicated support groups and agencies that carers can go to for help, support and guidance.

Support for military families

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Parents serving in HM Armed Forces can also access the Children's Education Advisory Service, an information, advice and support service established specifically for Service parents. It covers any issue relating to their children’s education, including special educational needs. 

'Forces Connect' - Mobile App

A new mobile app has been launched to signpost members of the armed forces community in Cambridgeshire and Peterborough to support and advice in their area.

The free Forces Connect app is aimed at serving personnel, veterans, and their families as well as public sector organisations, who can now find local services and organisations offering support in just four clicks.

Having tested the app, John Phillips, Veteran and Coordinator for Project Nova said: “The app was easy to download and very easy to navigate. It provides in-depth information and links. I feel that it is a really good tool with everything a veteran would need. All in all, this is a really good app with everything you would need easily to hand”.

To download the app, search “Forces Connect” in Apple’s App Store or the Google Play Store.

Information for Young People

Teenagers sitting on the floor

You can find out lots of useful information on our Young People's pages.

Complaints and Mediation

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Wherever possible, Peterborough City Council and its health partners will try and resolve issues or areas of disagreement by meeting and talking with those involved in supporting children and young people with special educational needs and/or disabilities.

This includes not only parents and carers, but also children and young people themselves. However, we accept that sometimes it isn’t possible to reach a resolution without the help of a third party. This page provides information on seeking formal dispute resolution, including the use of mediation.