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Adult social care compliments, comments and complaints

Adult Social Care compliments, comments and complaints Peterborough City Council is committed to providing high standards of service. You can help us to do this by telling us when we do something right or when things go wrong. Most complaints can be resolved locally, by…

Adult Social Care Customer Surveys

Adult Social Care Customer Surveys All councils with social services responsibilities are required to undertake an annual survey of service users and a biennial survey of carers.  On this page you can find links to the latest national and local results.

Care and Repair

Care and Repair Care and Repair is a Home Improvement Agency within Peterborough City Council. It assists older, vulnerable and disabled (adults and children) to repair, maintain and adapt their homes. This enables independent living and ensures people's homes are warm and safe.  The Care…

Care and support for people in prison

Care and support for people in prison Since April 2015, people detained in a prison or approved premises within Peterborough are entitled to an assessment of their eligibility for care and support.   Eligible care and support needs may include: help with personal care, such…

Caring for someone in Peterborough

A carer is someone who provides support to an adult family member or friend who could not live independently, or whose health would deteriorate without this help.  You might not recognise yourself as a carer; instead you are mother, father, brother, sister, daughter, son, husband, wife, partner,…

Dementia

Dementia If you are concerned that a family member has dementia, the first step is to arrange for them to see a GP.  The word dementia describes a set of symptoms that may include memory loss and difficulties with thinking, problem-solving or language. Dementia is…

End of life care

Planning for the future End of life care refers to health care of those with a terminal condition which has become advanced, progressive and incurable. People often want to spend their last days at home and this is usually possible with the right planning and support.…

Fact Sheets - Information to help you stay independent, safe and well

This page includes the following Fact Sheets: Home Service Delivery Team The Peterborough City Council Home Service Delivery Team brings together teams across Adult Social Care and Housing. It focuses on keeping you living safely and independently in your home for as long as possible.…

Fact Sheets - Money Management (Adults)

This page includes the following Fact Sheets: Paying for care Unlike the NHS, social care services are not free. How much you pay for your care depends on your level of income and savings. This fact sheet gives more information on the financial assessment process. The…

Hate Crime

Hate Crimes Hate crimes can be committed against a person or property, and are crimes which the victim or any other person perceives to be motivated by hostility or prejudice towards any aspect of a person’s identity, namely: Disability Race or ethnicity Religion or belief…
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