Advice & Information
Directory resultsCompliments and Complaints (Local Offer)
We want to high standards of service. You can help us to do this by telling us when we do something right or when things go wrong. If you want to make a compliment or complaint, please first contact the organisation or service direct. They…
Customer Surveys (Adults)
Adult Social Care Customer Surveys All councils with social services responsibilities are required to undertake an annual survey of service users and a biennial survey of carers. On this page you can find links to the latest national and local results.
Welfare Benefits (Adults)
Welfare Benefits Each year, more than £3.5 billion of pension credit and housing benefit goes unclaimed by older people in the UK. Are you eligible? Find a benefits calculator to check whether you are eligible This page includes information on a nunber of welfare benefits.…
Recognising Abuse and Reporting Concerns (Adults)
Recognising Abuse and Reporting Concerns We are dedicated to ensuring that the safeguarding of adults with care and support needs is a key priority. Everyone has the right to live a life free from abuse and neglect. If you believe someone is being abused or is at risk…
Hate Crime (Adults and Local Offer)
Hate Crimes Hate crimes are crimes against a person or property. The victim views that the crime is motivated by prejudice towards a part of their identity. This could be: Disability Race or ethnicity Religion or belief Sexual Orientation Gender Identity A victim does not…
Adult Social Care for young people aged 18 plus (Local Offer)
Support from adult social care When you are over 18 years old any social care support you might need is organised by adult social care. If you have been getting care and support from children's social care services, you may be eligible for support from…
Staying Safe (Adults)
Staying Safe There are lots of potential hazards in our homes but if you're aware of the danger areas and unsafe habits, you are more likely to be able to keep yourself safe. There are preventive measures you can take and sources of help and…
Disability Social Care Childrens Direct Payments (Local Offer)
Disability Social Care Direct Payments for Children and Young People 0 – 18 Direct Payments are a flexible way of organising and managing support. If your child or young adult is eligible for support from the Disability Social Care 0-25 Service you can ask for Direct Payments.…
Information and Advice (Adults)
Information and Advice Peterborough City Council is committed to developing and providing good quality information and advice for existing and future users of our services and their carers and families. You can find lots of useful information here on the Peterborough Information Network. We will…
Peterborough City Council's Older People's Day Service (Adults)
What are day services for older people? The Peterborough City Council’s Older People’s Day Service offers a safe and friendly environment for older people who might be finding it difficult to get out and about and need a bit of help and support. The Peterborough…