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Compliments and Complaints (Local Offer)

We are committed to providing high standards of service. You can help us to do this by telling us when we do something right or when things go wrong. If you want to make a compliment/complaint about a particular service, please contact the organisation that…

SENDIASS - formally SEND Partnership Service (Local Offer)

Name change The SEND Partnership name has been changed to SEND Information Advice and Support Service (SENDIASS). SENDIASS provide: Impartial advice and information about Special Educational Needs Help for parents, children and young people to navigate through the Special Educational Needs process Help for parents about…

Resolving disagreements about an Education Health and Care Plan (Local Offer)

Mediation, Disagreement Resolution and Appeals  Where you disagree with a decision made by Peterborough City Council in relation to an Education Health and Care needs assessment or Education Health and Care Plan there is a statutory process which can be initiated and followed to resolve…

Accessibility statement for the Peterborough Information Network website

This page provides details of our accessibility statement for the Peterborough Information network

Hate Crime (Adults and Local Offer)

Hate Crimes Hate crimes can be committed against a person or property, and are crimes which the victim or any other person perceives to be motivated by hostility or prejudice towards any aspect of a person’s identity, namely: Disability Race or ethnicity Religion or belief…

Local Offer Parent Carer Participation

Parent Carer Participation This page has been set up in response to parents who have requested their own page on the Local Offer, where they can find information on a range of areas and where they can interact. We are unable to make this page…

Domestic violence and abuse

Domestic violence or abuse can happen to anyone. Find out how to recognise the signs and where to get help.  Domestic violence, also called domestic abuse, includes physical, emotional, economic and sexual abuse in couple relationships or between family members.   It call also include coercive…

Equality and Diversity (Local Offer)

Equality and Diversity Equality is about ensuring everybody has an equal opportunity, and is not treated differently or discriminated against because of their characteristics. Diversity is about taking account of the differences between people and groups of people, and placing a positive value on those…

Mental Health Crisis Breathing Space Scheme (adults)

What is Breathing Space? Breathing Space, officially called the Debt Respite Scheme, is a government scheme which could help relieve some of the pressure and stress caused by being in debt. Breathing Space aims to help relieve some of the pressure of dealing with your…

Mental Health (Local Offer)

Mental Health All of us, children, young people and adults have mental health and it is important to look after it, like we would any other part of our body.  If you are having mental health problems though, you're not alone. One in four of…