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NHS Volunteer Responder Service COVID-19 support

Volunteer Responder Service

NHS organisations are being encouraged to start using "GoodSAM" an NHS Volunteer Responder service to support patients at the highest clinical risk from coronavirus. Requests for support for individuals or organisations can be made by any health professional and from local authorities via the NHS Volunteer Responders referrers’ portal. You can also call 0808 196 3382 to refer patients. This guidance will be extended and updated regularly on the NHS England and NHS Improvement website.  The community responders are working in four main ways;

  • Community Response volunteer: This role involves collecting shopping, medication or other essential supplies for someone who is self-isolating, and delivering these supplies to their home.
  • Patient Transport volunteer: This role supports the NHS by providing transport to patients who are medically fit for discharge, and ensuring that they are settled safely back in to their home.
  • NHS Transport volunteer: This role involves transporting equipment, supplies and/or medication between NHS services and sites, it may also involve assisting pharmacies with medication delivery.
  • Check-in and Chat volunteer: This role provides short-term telephone support to individuals who are at risk of loneliness as a consequence of self-isolation.

 If you or your team would like to know more about this please Click here 

Recruitment to this scheme was temporarily paused on 29 March 2020 to process the initial 750,000 applications. Further information will follow.

Who to contact

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