Skip to main content

MS Helpline (Multiple Sclerosis Society)

We can provide emotional support and information on: symptoms; current research; diagnosis; treatments; accessing services, support and benefits; and getting in touch with the MS community.

Whatever your question or connection to MS we’re here to listen. We are not medically qualified and we’re not benefits advisors: we can't tell you what to do, but we can give you information and explore your options with you. The information we provide is always up to date and based on current evidence.

Every year, we speak to thousands of people affected by MS, including

  • People newly diagnosed with MS 

  • Partners or friends of people with MS 

  • Carers and young carers 

  • Health and social care professionals

  • People who have suspected MS but no diagnosis

Who to contact

MS Society

Other Details


Other notes

Coronavirus update 23/4/2020

Keeping our MS community safe

We appreciate the ongoing COVID-19 outbreak is a real concern for our MS community.

We're doing everything we can to keep people living with MS, our staff and volunteers safe. And continue our work supporting everyone affected by MS.

Keeping the MS Helpline open

Our MS Helpline is still open, you can reach us on 0808 800 8000 or if you have any questions or concerns.

We're taking a large amount of calls and only expect it to grow over over the coming days and weeks.

We're working hard on ways to grow our capacity so we can answer as many calls as possible. But if you can't get through please leave a message and someone will get back to you as soon as they can.

Taking our services online

Whether you're looking for a chat with like-minded people or the latest on MS research and information, join us online.

Find online events for our whole MS community

Stopping face-to-face services

We're asking our local groups to stop face-to-face services in their communities. Instead they'll focus on providing telephone support to people with MS in the local area.

Following guidance from UK government, we think this is the right decision to keep our community and our volunteers safe.