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Adults Information Sheets - Information to help you stay independent, safe and well

This page includes the following Information Sheets.

information sheets are easy to print 

Please note. All our information sheets are easy to print 

Request an accessible format 

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please contact us. Please tell us what format you need. It will help us if you say what assistive technology you use.

Home Service Delivery Team

The Peterborough City Council Home Service Delivery Team brings together teams across Adult Social Care and Housing. It focuses on keeping you living safely and independently in your home for as long as possible. The team provides a ‘one stop shop’ approach which looks at your ability to carry out activities of daily living and your physical home environment. The service brings together:

  • Reablement
  • Therapy Services (including sensory impairment and assistive technology)
  • Care and Repair Home Improvement Agency
  • Housing Programmes


Reablement is what we call short-term support which is designed to help you increase your independence at home. For example, you may need help at the moment with your personal care or to prepare meals. This information sheet also describes how the team keep your information safe.

Assessment and eligibility 

Many people are able to stay safe, well and independent without needing support from Adult Social Care. We recommend that you explore options such as equipment and technology and community help, first.

If you have tried other ways to stay independent and still need further support, the first step is to contact the council for a conversation. We may suggest that you have a social care needs assessment. A social care needs assessment looks at your strengths and your needs and identifies what support you may require.

Planning your care and support

A care and support plan shows how your eligible needs (as identified in your social care needs assessment) and outcomes are going to be met. It helps you think about and identify what support, if any, you would like and how you would like it to be arranged to help you.

What happens if you need care and support when you leave hospital?

Going into hospital can be a worrying time for people and their carers/ family members. It is useful to think early on about what will happen when you leave hospital, whether you will need ongoing care and support and, if so, how you will pay for it. Unlike NHS services, social care is chargeable for people based on their own financial circumstances.

As soon as you arrive in hospital, doctors and nurses start to plan for when you leave. If it is likely that you will need care and support after you leave, staff at the hospital will talk to you about your options.

How to make a compliment, comment or complaint about Adult Social Care

We want to hear from people who feel we have provided a good service and we always welcome suggestions on how we can make improvements.  We accept that we do not get it right all the time and when things go wrong we want to hear from you, so that we can put it right. Complaints and comments are important in helping us improve.

Your social care records and your rights

This Information Sheet explains how Adult Social Care keep, use, and safeguard information about you and your social care, who else may have access to your information and how you can request to see it.