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Compliments and Complaints (Local Offer)

We want your feedback

We are committed to providing high standards of service. You can help us to do this by telling us when we do something right or when things go wrong.

If you want to make a compliment/complaint about a particular service, please contact the organisation that runs the service in the first instance, as they are best placed to resolve any issues quickly.

If you have tried this, or don’t feel it is an option in your circumstances and wish to take your complaint further, you can make a complaint through official complaints procedures.

You can view a Fact Sheet about Compliments and Complaints here.

Compliments and complaints about schools

If you would like to make a compliment/complaint about a school, please contact the school to discuss it first. 

Follow all the steps in the school’s complaints procedure to make a formal complaint. Every school in England must have one. It’s often on the school’s website and should tell you the kind of complaints the school deals with You can find out more here

Compliments and complaints about health services

To make a compliment/complaint about a health service, please visit: 

Healthwatch Peterborough 

They can tell you how to complain about a health service provided through various local health providers.   

The Patient Advice and Liaison Service (PALS) at each NHS Trust offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. For more information on PALS please visit:  

What is PALS page on the NHS website  

Compliments and complaints about Children’s Social Care

To make a compliment or complaint about the service you have received from Children’s Social Care, please visit: 

 

Peterborough City Council Childrens Social Care complaints 

Compliments and complaints about Adult Social Care

To make a compliment or complaint about the service you have received from Adult Social Care, please visit: 

 

Peterborough City Council Adult Social Care complaints 

 

Compliments and complaints about other council services

To make a compliment or complaint about any other service you have received from Peterborough City council, please visit: 

 

Peterborough City Council complaints 

Compliments and complaints about voluntary organisations

To make a compliment/complaint about a voluntary organisation, please discuss this with the group leader/organiser.  If you are not satisfied with the outcome, and if the group is registered with charity commission, you could make contact with them 

You can visit the Charity Commission’s website.