We want to ensure we provide high standards of service. You can help us to do this by telling us when we do something right or when things go wrong.
If you want to make a compliment or complaint, please first contact the organisation or service direct. They are best placed to resolve any issues.
Have you have tried this, or don’t feel it is an option in your circumstances? You can make a complaint through our official complaints procedures..
You can view a Fact Sheet about Compliments and Complaints here.
Compliments and complaints about schools
If you would like to make a compliment/complaint about a school, please contact the school to discuss it first.
Follow all the steps in the school’s complaints procedure to make a formal complaint. Every school in England must have one. It’s often on the school’s website and should tell you the kind of complaints the school deals with. You can find out more here
Compliments and complaints about health services
To make a compliment/complaint about a health service, please visit:
They can tell you how to complain about a health service provided through various local health providers.
The Patient Advice and Liaison Service (PALS) at each NHS Trust offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. For more information on PALS please visit:
Compliments and complaints about Children’s Social Care
To make a compliment or complaint about the service you have received from Children’s Social Care, please visit:
Compliments and complaints about Adult Social Care
To make a compliment or complaint about the service you have received from Adult Social Care, please visit:
Compliments and complaints about other council services
To make a compliment or complaint about any other service you have received from Peterborough City council, please visit:
Compliments and complaints about voluntary organisations
To make a compliment/complaint about a voluntary organisation, please discuss this with the group leader/organiser. If you are not satisfied with the outcome, and if the group is registered with charity commission, you could make contact with them.