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Stay warm this winter - information about energy support (Adults/Local Offer)

Feet in front of the fire

Practical information to help you manage electricity and gas bills

This page has lots of useful information on financial support and local support to help you stay warm this winter.


The information in the leaflet YOUR HOME ENERGY CHECKLIST will help guide you through financial help available and practical steps you can take to help keep your home feeling warmer this winter.

Warm Home Discount

Warm Home Discount – increasing from £140 to £150 this Winter (22/23)

Households on means tested benefits with high energy use may be eligible for a one off £150 payment from their energy supplier every winter.

The £150 is not paid to the applicant but taken off their electricity bill sometime between September and March.

Applications must be made directly to the energy supplier annually, except for those on Pension Credit (Guarantee Credit) who should receive this automatically.

Energy Bills rebate - £150

A £150 one off payment between April and September 2022 for households in council tax bands A to D, known as the Council Tax Rebate.

If you pay by direct debit, the payment should automatically be paid into your account.

If you pay by other means you will have to contact your local authority to arrange payment to you.

Energy Bills Support Scheme - £400 discount

Energy bills discount due to come in from October is being doubled from £200 to £400. 

Households will receive a £400 discount on their energy bills from October onwards.

The discount is credited directly to your account/prepay meter

Cost of living support

The government announced additional support for households on certain benefits – full information can be found on the attached factsheet:

Cost of living support factsheet

Household Support Fund - £100

Up to £100 payment is available to people experiencing immediate financial hardship to help with paying for household energy bills and food.

You can find out more on the Household Support Fund page.

Winter Fuel Payment – from £250 to £600

Automatic payment of up to £300 for people aged 66+ as at Sep 2022.

Payments are made automatically in November and December.  Find out more here.

Cold weather payment

This is paid for periods of very cold weather lasting 7 days or more between 1 Nov and 31 March for people on specific eligible benefits.

Find out more here.

LEAP - The energy and money saving service

The LEAP energy service are offering local residents a completely FREE OF CHARGE service called LEAP (Local Energy Advice Partnership). LEAP can help you to save money and keep your home warm and cosy.

You may be eligible for the LEAP service if one of the below apply.  If you: 

  • have a low income
  • receive tax credits
  • receive Housing Benefit
  • receive an income or disability related benefit
  • have a long term illness or disability

Find out more on the LEAP website.

Age UK have lots of useful tips about staying warm in winter.  Find out more on their website.

Water bills

If you are struggling to afford your water bill, Anglian Water’s Extra Care Support Team can help find a way forward, with a personalised plan to find the cheapest tariff or a flexible payment plan.

To contact the team, click the link above or call 0800 232 1951 Anglian Water also provides free home water-saving kits to help save water and in turn, save money.

Debt and income

To find out what support is available if you are struggling with debt, visit the following pages:

Money Matters (Adult)

Money and Benefits (Local Offer)