Local Account - Shared action plan

Agree plan

The Adult Social Care Forum is a group that talks about health and social care issues in Cambridgeshire and Peterborough.

The Forum looks at key themes raised by the Adult Social Care Partnership Boards and expert by experience groups and uses this information to help make local services better.

The Forum agrees actions to help this to happen.

The Forum is chaired by the Head of Commissioning (Adult Social Care), Cambridgeshire County Council/Peterborough City Council and has members from:

  • The five Adult Social Care Partnership Boards

  • SUN Network

  • Counting Every Adult co-production group

  • Healthwatch Cambridgeshire and Peterborough

  • Cambridgeshire County Council and Peterborough City Council

  • Health organisations

Adult Social Care Forum shared priorities​

The Forum had four shared annual priorities for 2022-23: 

  1. Concerns about public transport.
  2. Concerns about access to health appointments such as with your GP.
  3. Concerns about digital exclusion.
  4. Co-production.

Priorities means a list of things that are important.

The Forum has had a shared action plan to carry out work on these priorities.

Priority 1: Concerns about public transport​

This priority had two aims:​

  1. ​To highlight concerns about access to public transport services with the Cambridgeshire and Peterborough Combined Authority, Cambridgeshire County Council and Peterborough City Council​

  2. Support for disability awareness training for transport staff

​The Cambridgeshire and Peterborough Combined Authority is the local organisation responsible for public transport.​

Priority 1: Concerns about public transport​ - what Forum members have done

Forum members have:

  • ​Promoted local transport consultations.​
  • Raised concerns with transport consultation organisers about the need for information in accessible formats, for example in Easy Read, suitable for screen readers, etc.
  • Invited transport consultation organisers to attend meetings to discuss their proposals or to pass on feedback about changes to services, for example with the Partnership Boards, the Speak Out Council High Support Needs Committee, the Network Team.
  • Been successful in asking Stagecoach to add audio and visual stop announcements onto their Guided Buses.Raised concerns with the Combined Authority about the accessibility of the Ting bus app for those with visual impairments.
  • ​​Written to the licencing staff at the district councils about disability awareness training for transport staff, such as licenced taxi drivers (Healthwatch Cambridgeshire and Peterborough)
Priority 2: Concerns about access to health appointments, such as with your GP

This priority had three aims:

1. Highlight concerns about:​

  • ​​Individuals not being able to choose whether they have a face-to-face, telephone or video appointment with their GP. 
  • Long waiting times for GP appointments. 
  • Individuals not being able to book long enough appointments to discuss their health concerns. 
  • Accessible information and communication issues.

2. Share information about how to access local primary care health services​

3. Raise awareness of the importance of annual health checks for adults with learning disabilities and adults with autism​​

Priority 2: Concerns about access to health appointments - what Forum members have done

Forum members have:

  • Promoted the Cambridgeshire and Peterborough Integrated Care System’s ‘Let’s Talk: Your Health and Care’ campaign.​  An Integrated Care System is a new way of partnership working between organisations to plan and support health and care needs across an area. 
  • Shared information about how to access local health services, such as free NHS health checks for 40-74 year olds.
  • Taken part in a research project looking at the healthcare pathway in Cambridge for people experiencing homelessness (Counting Every Adult co-production group).
  • Invited primary care health staff to meetings (such as the Partnership Boards) to hear feedback about GP and other health services. 
  • Provided specific feedback about concerns with GP services in Peterborough (Carers Partnership Board, Network Team).
  • Carried out a consultation about health checks for people with learning disabilities (Speak Out Council).
  • Met with the Cambridgeshire and Peterborough Public Health team about health assessments (Network Team).
  • Worked with the Cambridgeshire and Peterborough Integrated Care System on a ‘Health in Hospitals’ consultation (Speak Out Council and Network Team).

Also, Forum members have been involved with other work to support access to local health information. For example, they have:

  • Helped with creating Easy Read literature and a video about the local launch of My Care Record (Speak Out Council).
  • Helped to review the Keep Your Head website to make sure it is accessible for people with learning disabilities and autism (Speak Out Council).​ Keep Your Head is a website that provides mental health information for Cambridgeshire and Peterborough.
  • Given feedback about the Joy app which has been commissioned by the Cambridgeshire and Peterborough Integrated Care System to support social prescribing. Joy is a digital tool to support social prescribing. Social prescribing is when health staff refer people to support in the community.
Priority 3: Digital exclusion

This priority had two aims:

  1. ​To improve access to the internet for individuals and communities and raise awareness of the community support available to help with this.​
  2. Make sure that council contracts for residential, supported living, extra care and housing-related support have a requirement for access to Wi-Fi and support to use it for residents.

Priority 3: Digital exclusion - what Forum members have done

Forum members have:

  • Promoted ‘Get Online Week’ and the Cambridgeshire Libraries digital offer.
  • Promoted funding available for digital inclusion projects, including the Cultivate Cambs fund (Cambridgeshire).
  • Worked with Cambridge City Council to provide portable chargers for mobile phones (Counting Every Adult co-production group).
  • Improved access to Cambs Public Wi-Fi (Counting Every Adult co-production group).

However, the work to make sure that council contracts for residential, supported living, extra care and housing-related support have a requirement for access to Wi-Fi and support to use it for residents still needs to be completed.

Priority 4: Co-production​

Co-production means a way of working where everyone works together as equals to do something. For example, this could be designing a leaflet or a council service. It takes place from the start of doing something to the finish.

This priority had three aims:

  1. Training on co-production to be provided to council and health staff so that they are confident to use co-production in their work.​

  2. Raise awareness and understanding of co-production across local health and social care system partners.​

  3. Support for co-production of selected Adult Social Care practice processes by the council.

Priority 4: Co-production​ - what has been done

​The following teams have undertaken the SUN Network co-production training course: ​

  • Adult Social Care Commissioning Team  
  • Adults and Safeguarding Core Management Team  
  • Adults and Safeguarding Extended Management Team 
  • Public Health Joint Commissioning Unit Team  
  • SUN Network helped with a workshop in January 2023 where the Adult Social Care Commissioning Team looked at how to use co-production tools across the commissioning cycle 
  • Also in January 2023, the Adults and Safeguarding Core Management Team held a session to develop their commitment to using co-production into their practice and more widely across the Adults and Safeguarding service. This led the team to set an objective of committing to a ‘co-production first’ approach to their work and writing ‘We’ statements for their team 
  • Task and finish group work took place in the summer/autumn 2022 to co-produce new Adult Social Care standard letters and feedback forms  
  • A task and finish group was set up to co-produce a policy for how the council will recognise the contribution of members of the public (people with lived experience) who take part in co-production and involvement activities with the council   
  • A task and finish group was set up to redesign the council’s online Adult Services contact form  

Related Pages

  1. Local Account (Adults)
  2. Local Account - Leadership
  3. Local Account - Providing support
  4. Local Account - Your Feedback
  5. Local Account - working with people
  6. Local Account - Ensuring safety
  7. Local Account - How we spent our money
  8. Local Account - Performance


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