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Terms and Conditions of Use

By registering with this website, you agree to these terms and conditions ("Terms").  Please read the Terms carefully as they set out your rights and obligation.  They also provide information on how you can submit material (“Content”) and how this will be used.


The council reserves the right to refuse, suspend or terminate provider content were it does not fit with the policy intent, or whether other concerns arise.


When you register, you will be asked to select a user name and password you can then use to access your account (“Account”) and log on to and/or participate in secure areas of the website.  You accept it is your sole responsibility to maintain the confidentiality of your password and you are responsible for all activity that occurs under this. You should make sure you are the only person using your password and you agree to notify us of any unauthorised use of your password and any other breach of security as soon as you become aware of it.


You agree and confirm that:

A. all Content submitted by you is accurate, true and up to date and, if your Content contains opinions, these are your own and genuinely and truly held by you;

B: all Content submitted by you may be used on this website in any way required.  Content may be rejected, edited, moderated, removed or deleted at our absolute discretion.

C. all Content is original to you and you are fully entitled (and have all necessary consents) to submit the Content (you must also have the consent of anyone featured in the Content to provide this to us) and you are happy for this to be used as set out in the Terms;

D. nothing in the Content will infringe the copyright or any other right of any person, breach any contract or duty of confidence, be defamatory, obscene, offensive, indecent, harassing, threatening, breach anyone’s privacy or may constitute a contempt of court or be calculated to bring any person into disrepute;


Personal information you are asked to supply on your registration form ("Your Personal  Data"), will be used as follows: (i) to administer your registration and Account; (ii) in making decisions about whether Content you submit should be accepted, rejected or used.   Your Personal Data will be kept private and confidential, and will not be passed on to third parties without your express consent and will be used in accordance with our Privacy Policy.


If you become aware of any misuse of the Content or wish to complain about any Content on this website or believe any of your rights have been violated, you can notify us via the website contact details.

You may terminate your Account at any time, for any reason, by following the instructions within your account pages. Even after your Account is terminated (for whatever reason) the Terms will remain in full force and effect. Your Content will remain on the website.   We reserve the right to suspend or terminate your Account or access to any part of the website at any time if you breach the Terms or for technical reasons.

The Terms shall be governed by and construed in accordance with the laws of England. Any disputes arising from this website or Terms will be decided only by the English courts.

Adults Directory Listings Policy Statement

The directory is intended to be a resource for the community, listing a range of services provided within, to and by the communities in Peterborough. The content is therefore permitted to be wide in nature however the following three principles are set out:

1. The council does not accept listing for services which duplicate our statutory responsibilities for support. Such functions include:

a. Care Act Assessment,

b. Mental Capacity Act Assessment,

c. Carers Assessment and Support Planning,

d. Continuing Healthcare Screening,

e. Hospital Discharge Planning.

This is because we would always expect the council or an accredited commissioned alternative to be the default pathway for this support. Our wider information, advice and guidance offer should ensure that these routes are easily accessed, without the need for third party replication.

2. The council takes a feed directly from the Care Quality Commission for all regulated services in the Peterborough area. Regulated services from outside of Peterborough are accepted only where we can find evidence of the appropriate CQC registration. Providers from outside the Peterborough area must provide a link/widget for their CQC registration as part of their listing in order to be accepted for an active listing on the directory.

3. Listings for services that attract a fee for the clients must clearly note that within the directory entry, alongside an indication of the level of fees expected. This can be via a link to a schedule of services and fees on the providers website. We ask that the provider covers all services offered within a single entry on the directory and takes responsibility for updating the entry each time that services or schedules of charging change.

By submitting content the provider takes responsibility for ensuring that submitted content is and remains accurate, true and up to date.